Management

This position reports to the General Manager

Create a positive work environment for the staff while managing the dining room and guest experiences. 

Follow the policies and procedures and report any issue to the General Manager.

 Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance   

 in dining facilities.

 Count money and make bank deposits.

 Investigate and resolve complaints regarding food quality or service

 Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.

 Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and   

 budgeted.

 Schedule staff hours and assign duties.

 Establish standards for personnel performance and customer service.

 Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when

 necessary.

 Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.

 Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee

 performance in dining and lodging facilities.

 Order and purchase equipment and supplies.

 Review work procedures and operational problems to determine ways to improve service, performance, or safety.

 Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs.

 Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest

 control.

 Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.

 Inspecting Equipment, Structures, or Material

 Assisting Others

 Guiding, Directing, and Motivating Subordinates

 Training and Teaching Others

 Judging the Qualities of Things, Services, or People

 Organizing, Planning, and Prioritizing Work

 Staffing Organizational Units

 Establishing and Maintaining Interpersonal Relationships

 Provide Consultation and Advice to Others

 Documenting/Recording Information

 Performing General Physical Activities

 Communicating with Supervisors, Peers, or Subordinates as well as with Persons Outside Organization

 Performing Administrative Activities

 Processing Information

 Monitor Processes, Materials, or Surroundings

 Making Decisions and Solving Problems

 Resolving Conflicts and Negotiating with Others

 Scheduling Work and Activities

 Monitoring and Controlling Resources

 Coordinating the Work and Activities of Others

 Interview job applicants

 Hire, discharge, transfer, or promote workers

 Orient new employees

 Examine expenditures to ensure activities are within budget

 Assign work to staff or employees

 Purchase food or beverages

 Schedule employee work hours

 Understand government health, hotel or food service regulations

 Resolve personnel problems or grievances

 Provide customer service

 Coordinate banquets, meetings or related events

 Investigate customer complaints

 Manage finances for institutional food service

 Conduct or attend staff meetings

 Monitor operational budget

 Use knowledge of food handling rules

 Use government regulations

 Determine the quality of food or beverages

 Maintain records, reports, or files

 Prepare safety reports

 Oversee execution of organizational or program policies

 Fill out business or government forms

 Understand government alcoholic beverage service regulations

 Evaluate performance of employees or contract personnel

 Identify training needs

 Plan banquet menus

 Use health or sanitation standards

 Active Learning and Learning

Judgment and Decision Making

 Critical Thinking

 Mathematics

 Monitoring

 Speaking

 Writing

Coordination

 Instructing

 Negotiation

 Persuasion

 Service Orientation

 Social Perceptiveness

 Management of Financial Resources

 Management of Material Resources

 Management of Personnel Resources

 Time Management

 Spreadsheets

 Presentations

 Internet

 Navigation

 Word Processing

Administration and Management

Customer and Personal Service

English Language

Education and Training

Food Production

Point of sale POS software

Back Office Computer