Key Accounts Manager

Who we are

Chowdeck is an on-demand delivery service for Africa. We help vendors deliver food, medicine, groceries and packages seamlessly while also providing customers with a platform to order from their favourite vendors. At Chowdeck, we deeply value growth, excellence, speed, and empathy. Our team is a tight-knit team of creative problem solvers who are smart, kind and committed to helping each other grow.

About the role

As an Account Manager at Chowdeck, you will be responsible for managing and growing relationships with restaurant partners in your assigned city. You will act as the main point of contact between Chowdeck and its restaurant partners, ensuring they maximise value from the platform and driving vendor performance across revenue, operational efficiency, visibility, and customer satisfaction.

This position requires a data-driven, relationship-focused professional who is highly organised, execution-driven, and comfortable working across multiple accounts simultaneously.

You'll be required to:

• Serve as the primary contact for assigned restaurant partners, building strong, long-term relationships with key decision-makers through regular physical and virtual check-ins.
• Drive vendor GMV growth through menu optimisation, promotions and discount strategies, upsell and cross-sell opportunities, and visibility campaigns.
• Monitor weekly and monthly sales performance, identify underperforming vendors, and implement turnaround plans.
• Track and improve key operational metrics including preparation time, cancellation rate, order acceptance rate, and customer ratings.
• Ensure restaurant partners comply with Chowdeck's operational standards and resolve escalations promptly in collaboration with operations and support teams.
• Analyse vendor performance data to generate actionable insights and present periodic performance reports to partners.
• Identify opportunities to onboard additional vendor branches and drive adoption of new Chowdeck features and products.
• Support marketing activations and campaigns, and resolve commercial and operational issues promptly.

You're perfect for the role if you:

• have 2–4 years of experience in account management, sales, growth, or vendor management.
• have experience in food delivery, marketplaces, SaaS, or FMCG — this is a strong advantage.
• are highly analytical and comfortable working with dashboards and performance metrics.
• possess excellent negotiation and communication skills.
• can manage multiple accounts simultaneously without dropping the ball.
• are highly organised, execution-driven, and have a strong problem-solving mindset.
• are motivated by the opportunity to help restaurant partners grow their business on Chowdeck.
• thrive in a fast-paced, data-driven environment and take ownership of your results.

Beyond the paycheck, Chowdeck provides:

• Competitive salary and performance-based incentives
• Comprehensive medical coverage
• MacBook Pro for your work
• High ownership and autonomy in your role
• Opportunities for rapid career progression in a fast-scaling startup
• A team of smart, kind colleagues invested in your growth

Specific benefits, allowances, and coverage may vary by country or city in line with local regulations and market practices. Chowdeck is an equal-opportunity employer and prohibits discrimination and harassment of any kind. Our employment philosophy is to hire the best people and empower them to do the best work of their lives. Employment decisions are based on business needs and individual merit without regard to race, color, religion, ethnicity, sexual orientation, nationality, marital status, gender, or age.