Case Manager

Location: HIV Services, 722 Belmont Street & 74 Pleasant Street, Brockton, MA 02301
Hours: 40 hours/week Monday - Friday 8:00am-4:00pm
Salary Range: $24–$26/hour
FLSA Status: Non-Exempt

BAMSI has been “bringing people and services together” since 1975. Our HIV Services programs provide comprehensive, community-based support to individuals living with HIV/AIDS and those at risk of HIV, Hepatitis C, sexually transmitted infections, and substance use-related health concerns. Through case management, prevention services, outreach, education, and harm reduction strategies, we help individuals access care, improve health outcomes, and achieve greater stability and wellness.

• Meaningful Impact: Support individuals living with HIV/AIDS in overcoming barriers to care and improving quality of life.
• Community-Based Work: Build relationships through outreach, advocacy, and direct client support.
• Integrated Care Model: Collaborate with medical providers, behavioral health professionals, and community organizations.
• Professional Growth: Gain experience in HIV services, harm reduction, public health, and case management.
• Mission-Driven Team: Join a compassionate and dedicated team committed to health equity and community wellness.

The Medical Case Manager provides outreach, care coordination, advocacy, and support services to individuals living with HIV/AIDS and those at risk of HIV, HCV, STIs, and substance use-related health concerns.

• Conduct ongoing needs assessments and individualized care planning
• Connect individuals to medical care, health insurance, specialty treatment, and behavioral health services
• Assist clients with accessing social services, financial resources, and community-based supports
• Provide transportation, interpretation, education, and advocacy services
• Conduct home visits and transport clients to medical, legal, immigration, and social service appointments as needed
• Develop and coordinate referrals based on identified client needs

• Conduct outreach activities in collaboration with community organizations and partners
• Identify and engage individuals living with HIV/AIDS who may benefit from services
• Attend community meetings and events focused on health education, prevention, and access to care
• Build and maintain strong working relationships with clients, providers, and community stakeholders

• Collaborate with HIV Services staff on prevention, education, counseling, testing, and overdose prevention efforts
• Screen, assess, and counsel individuals at risk of HIV, HCV, STI infection, or opioid overdose
• Collect specimens through venous blood draw, finger stick, oral swab, and/or urine collection for testing services
• Provide education regarding harm reduction, safer practices, HIV prevention, and treatment engagement

• Maintain accurate documentation within CareWare and other Electronic Health Record systems
• Complete charting, data collection, reporting, and follow-up activities in a timely manner
• Assist with the operations of the BAMSI Community Food Pantry, including inventory management, ordering, and distribution
• Attend trainings, conferences, and professional development activities to remain current on HIV, STIs, Hepatitis, substance use, and harm reduction best practices
• Support program operations and perform additional duties as assigned

• Associate or Bachelor’s degree in a Human Services field preferred OR
• Minimum of two (2) years of professional or volunteer experience in human services required
• Case management or care coordination experience required

• Experience working directly with individuals living with HIV/AIDS
• Experience supporting individuals with substance use disorders
• Familiarity with harm reduction principles and practices
• Experience working with underserved and vulnerable populations

• Strong organizational, written, and verbal communication skills
• Ability to work independently and collaboratively within a team environment
• Strong relationship-building, engagement, and advocacy skills
• Ability to manage multiple priorities in a fast-paced setting
• Proficiency with Microsoft Word, Teams, Outlook, and Electronic Health Records

• Phlebotomy skills preferred, or willingness to learn required
• Valid driver's license and reliable transportation required
• Ability to work occasional evening and weekend hours as needed
• Familiarity with the Brockton area preferred

• Bilingual abilities in Haitian Creole, Cape Verdean Creole, Portuguese, Spanish, or other languages commonly spoken in the community strongly preferred
• Individuals with lived experience, people of color, and LGBTQIA+ identified candidates are strongly encouraged to apply

As a Medical Case Manager, you serve as a critical connection between individuals and the healthcare, housing, behavioral health, and community resources they need to thrive. Your work helps improve access to care, strengthen treatment engagement, reduce health disparities, and support healthier outcomes for individuals living with HIV/AIDS throughout the Brockton community.