Customer Success Manager - Guadalajara (Hybrid/Remote)

• Existing relationships within Mexico’s enterprise ecosystem

• Experience creating and executing go-to-market or partner marketing plans

• Confidence leading multi-stakeholder sales cycles and negotiating at C-level

• High adaptability to change with an innovation-driven attitude

Guadalajara is an emerging territory for Clara — there's no office to go into, so this role works remotely from Guadalajara day to day. You'll ramp up in person with the team, and come together in person for team moments, events and customer visits through the year.

• A high talent-density team driven to make an impact in Latin America — low ego, high ownership.
• Competitive salary and stock options (ESOP) from day one.
• An annual learning budget and accelerated development paths.
• English is our working language, with Spanish and Portuguese every day.

• Clarity — Open and direct communication: we say what we mean and give context where it matters.
• Simplicity — If it can be simpler, it should be.
• Ownership — We own everything we do, end to end. When something needs to happen, we don't wait.
• Pride — We hold ourselves to a high standard, and it shows in what we deliver.
• ABC (Always Be Changing) — We adapt fast, embrace change, and keep learning.
• Inclusivity — Diverse ideas, stories and perspectives build a better Clara.

If you meet the must-haves, apply — the nice-to-haves are a bonus, not a requirement.