Clara1mo ago

IT Support Engineer (Ingeniero de Soporte TI) - Mexico City (Hybrid)

Mexico Citymid

EngineeringCustomer SupportIT & AdministrationIt Support Engineer

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Quick Summary

Key Responsibilities

Manage and troubleshoot network infrastructure using Cisco , Fortinet , and Unifi equipment to ensure high-performance connectivity. Provide high-touch technical support for Windows and macOS systems,

Technical Tools

EngineeringCustomer SupportIT & AdministrationIt Support Engineer

Clara is the fastest-growing company in Latin America. We've built the leading solution for companies to make and manage all their payments. We already help over 20,000 large and growing businesses operate with agility and financial clarity through locally issued corporate cards, bill pay, financing, and a powerful B2B platform built for scale.

Clara is backed by some of the most successful investors in the world, including top regional VCs like monashees, Kaszek, and Canary, and leading global funds like Notable Capital, Coatue, DST Global Partners, ICONIQ Growth, General Catalyst, Citi Ventures, SV Angel, Citius, Endeavor Catalyst, and Goldman Sachs - in addition to dozens of angel investors and local family offices.

We’re building the financial infrastructure that powers high-performing organizations across the region. We invite you to join us if you want to be part of a fast-paced environment that will accelerate your career and support you to do some of the best work of your life alongside a passionate and committed team distributed across the Americas.

Responsibilities

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We're looking for an IT Support Engineer to join our technology team in Mexico City. This role is ideal for a systems engineer who thrives in a collaborative environment and is passionate about delivering excellent internal customer support. You will be the backbone of our local infrastructure, ensuring that every Claridian has the tools and connectivity they need to drive our mission forward.

In this role, you will:

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Manage and troubleshoot network infrastructure using Cisco, Fortinet, and Unifi equipment to ensure high-performance connectivity.
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Provide high-touch technical support for Windows and macOS systems, troubleshooting hardware and software issues at the machine level.
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Oversee Google Workspace administration, managing user accounts, security permissions, and collaborative tools.
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Manage Mobile Device Management (MDM) solutions to ensure all company hardware is secure and compliant.
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Handle equipment setup, configuration, and deployment, including supporting office technology infrastructure and basic electrical/electronic systems.
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Respond to support tickets and technical requests promptly via Slack, communicating technical solutions clearly to non-technical users.
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Collaborate with cross-functional teams to resolve issues efficiently, maintaining a high standard of internal customer service.

“We’re looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.”

Requirements

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Nice to Have

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What We Offer

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At Clara, you’ll have the autonomy, speed, and support to make meaningful impact — not just on your team, but on how organizations are run across Latin America.

We’re the leading B2B fintech for spend management in Latin America.
Certified as one of the world's fastest-growing companies, a Great Place to Work, and a LinkedIn Top Startup.
Passionate about making Latin America more prosperous and competitive.
Constantly innovating to build financial infrastructure that enables each of our customers to thrive.
Product-led, high-talent-density culture — designed for builders who raise the bar.
Proud of our open, inclusive, and values-driven environment.

#Clarity. We say things clearly, directly, and proactively.
#Simplicity. We reduce noise to focus on what really matters.
#Ownership. We take responsibility and never wait to be told.
#Pride. We build products and experiences we’re proud of.
#Always Be Changing (ABC). We grow through feedback, risk-taking, and action.
#Inclusivity. Every voice counts. Everyone contributes to our mission.

What We Offer

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✓Competitive salary and stock options (ESOP) from day one

✓Multicultural team with daily exposure to Portuguese, Spanish, and English (our corporate language)

✓Annual learning budget and internal accelerated development paths

✓High-ownership environment: we move fast, learn fast, and raise the bar — together

✓Smart, ambitious teammates — low ego, high impact

✓Flexible vacation and hybrid work model focused on results

Claridians in a hybrid mode split their time between working from the office, talking to or visiting customers, or working from home. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for each individual and team.

We don't enforce a minimum number of days for most roles, but you're expected to spend time at the office organically, and be at the office most days during your ramp-up or when required by your leader.