Operations Manager

As the Operations Manager, you will play a pivotal role in optimizing the operational and commercial performance of the team. Your focus will encompass performance management, productivity improvement, collaboration, staff experience enhancement, and policy creation/implementation. 

• →Oversee the performance and productivity of the team, reporting directly to Managers and conducting regular performance reviews and coaching sessions
• →Develop and implement performance improvement plans, contingency strategies, and retention initiatives
• →Lead employee engagement efforts, including training, recognition programs, and quarterly team-building activities
• →Generate and analyze performance reports, and conduct quarterly business reviews to ensure continuous improvement
• →Manage administrative functions such as employee database maintenance, onboarding/offboarding, disciplinary documentation, and monthly equipment audits
• →Coordinate with HR and recruitment teams to attract top talent and support policy development
• →Serve as the main in-country liaison, addressing operational, performance, and HR-related matters
• →Conduct regular meetings with HR Business Partners and Account Managers to ensure alignment on business and employee needs
• →Manage escalations and collaborate with Service Delivery teams to resolve issues promptly and effectively
• →Handle VDI and other technology-related issues, address workplace environment concerns, and ensure compliance with policies, including time and attendance requirements
• →Ensure timely delivery and payment of monthly invoices
• →Coordinate with the clients point of contact to resolve payment issues, correct invoice coding, and make necessary adjustments

• Proven Leadership: A strong track record of success in roles such as Operations Manager, General Manager, or a similar leadership position
• Business Acumen: Familiarity with all business functions, including but not limited to training, finance, and HR
• Analytical Skills: Proficiency in data analytics and reporting to make data-driven decisions
• Communication Skills: Outstanding communication and negotiation skills to foster collaboration and drive results
• Team Leadership: Demonstrated experience in leading and managing teams across multiple lines of business
• Problem-Solving: Proficiency in problem-solving, performance management, and enhancing employee experiences

At Clark Outsourcing, were redefining what it means to work in a BPO. This isnt your regular office setup - its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise youll have to experience it yourself to believe it.

Heres whats in store for you:

At CO, its not just about work - it's about loving where you work. Ready to experience the best workplace ever? We cant wait to welcome you to the team!