Salesforce Application Support Specialist

We are looking for a proactive Salesforce & Application Support Specialist to join our IT team. This role focuses on Salesforce administration and optimization, supporting business-critical applications, and providing general IT support. The ideal candidate enjoys solving problems, takes ownership, and thrives in a dynamic environment where their work makes a direct impact.

• Administer and maintain the Salesforce platform, including user setup, roles, profiles, permission sets, sharing rules, and security settings

• Design, build, test, and maintain automations using Flow

• Develop and maintain reports and dashboards to provide actionable insights to stakeholders

• Perform regular data audits to ensure data integrity across the system

• Collaborate with cross-functional teams to gather requirements and implement enhancements

• Stay current with Salesforce releases and recommend relevant features or improvements

• Provide end-user support for both existing functionality and newly implemented features

• Produce and maintain process and user documentation

• Provide support for other applications within the technology stack, including ERP and internal business tools

• Assist with troubleshooting, user queries, and escalations across supported platforms

• Contribute to documentation, user guides, and training materials for non-Salesforce applications

• Liaise with vendors and internal stakeholders to resolve issues and coordinate minor enhancements

• Escalate issues appropriately and assist with IT housekeeping tasks as required

• Support the IT team with ad hoc tasks and projects as the business grows

• 2–4 years of hands-on experience as a Salesforce Administrator, with demonstrated Service Cloud experience

• Strong understanding of the Salesforce ecosystem and platform best practices

• Proficiency in Flow automation, report and dashboard creation, and data management

• Experience supporting business applications beyond Salesforce (ERP, ticketing systems, or similar)

• Excellent communication and problem-solving skills, with the ability to work across technical and non-technical stakeholders

• Salesforce certification(s) preferred

• Familiarity with Apex, SOQL, or Visualforce is a plus

• Experience in Agile environments or using project management tools such as Jira or Asana is advantageous

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!