General Manager

📍 Knoxville, TN

We are a growing commercial cleaning, janitorial, and facility services company seeking an experienced General Manager to lead branch operations in Knoxville, Tennessee.

This leadership role is responsible for P&L management, operations management, workforce leadership, customer retention, and business development within a fast-paced, labor-driven service environment.

Lead branch operations, multi-site management, and field operations teams

Manage full P&L responsibility, budgeting, forecasting, and EBITDA performance

Control direct labor costs, staffing levels, overtime management, and productivity metrics

Drive customer retention, account management, and client satisfaction

Oversee janitorial services, commercial cleaning operations, facility maintenance support services

Execute business development strategies, B2B sales growth, and contract expansion

Conduct performance management, employee engagement initiatives, and succession planning

Ensure compliance with OSHA, safety regulations, quality control standards, and company policies

Monitor KPIs including revenue growth, gross margin, labor percentages, and service delivery metrics

5+ years of experience in branch management, operations management, or multi-site leadership

Background in commercial cleaning, janitorial services, facility management, building services, or service-based industries

Proven success with budget management, cost control, workforce management, and EBITDA growth

Strong skills in team leadership, conflict resolution, performance coaching, and strategic planning

Experience with B2B account management, contract services, and recurring revenue models

Proficient in analyzing operational reports, labor modeling, and production rates

Service industry leadership (cleaning, maintenance, security, logistics, staffing, or similar labor-driven operations)

Experience managing hourly workforce environments

CRM or workforce management software experience

Office-based with frequent client site visits throughout the Fort Wayne area

Local travel required

Availability for occasional after-hours customer support

Branch Manager • General Manager • Operations Manager • Commercial Cleaning • Janitorial Services • Facility Services • Workforce Management • B2B Sales • Account Management • Multi-Site Operations • Service Industry Leadership

Zip codes: 37901, 37902, 37929, 37995, 37922, 37934, 37919