Operations Manager (EWR)

Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 30+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.

• A Day in the Life at CLEAR
• How CLEAR works
• Our Values 

The Operations Manager will be a part of our airport leadership team, reporting to the General Manager and leading and driving the daily operations of a team of hourly Ambassadors.  The ideal candidate for this position thrives in a fast-paced environment, and is a hands-on coach for security, customer service and sales. 

• →Spend 60% of time on the floor in a customer-facing environment at the airport
• →Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity
• →Support the General Manager in all essential duties for the efficient operation of the station, creating an environment in which Ambassadors are able to perform duties related to security, service and sales. 
• →Assist with the recruitment, on-boarding, and development of Ambassadors while supporting a culture of continuous learning and development. 
• →Coach, mentor, and train the team to meet sales and customer service goals and standards
• →Assist with employee relations matters & investigations as needed 
• →Analyze key metrics, customer feedback and direct "on the floor" observations to make informed decisions on how to improve team performance
• →Build and foster internal and external stakeholder relationships & serve as a trusted member of your local station leadership team

• At least 3 years of leadership experience in a customer-facing operation (i.e. retail, restaurants, hospitality, rental cars). 
• Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others.
• Solid leadership and organizational skills, and ability to manage multiple priorities in an ever-changing environment
• Experience with employee engagement, customer satisfaction, sales and adhering to compliance standards. 
• Proficiency in using technology daily in your work
• ​​Required to successfully complete a government background investigation
• Ability to stand/walk for extended periods of time
• Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations
• Availability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings)

The base salary range for this role is $70,000 to $80,000 depending on levels of skills and experience. The base salary range represents the low and high end of CLEAR’s salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units.

CLEAR is an equal opportunity employer and does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.