Global Operations Specialist II

• Stabilizes quality performance through proactive oversight and exception management

• Reduces error rates by resolving complex cases accurately and efficiently

• Strengthens monitoring and accountability across operational teams

• Identifies trends and recurring issues, escalating appropriately to Compliance and leadership

• Improves client satisfaction by effectively managing sensitive or high-risk communications

• Contributes to continuous improvement of workflows and compliance adherence

• Managing escalated or high-risk cases requiring sound professional judgment

• Navigating ambiguity in complex verifications and exception handling

• Balancing SLA performance with increased scrutiny on quality and compliance

• Identifying root causes behind recurring operational issues

• Supporting maintaining consistency in standards

• Communicating effectively with clients and internal partners on sensitive matters

• →Manage escalated orders, complex verifications, and exception cases

• →Serve as a point of contact for high-risk or sensitive client and internal communications

• →Apply advanced knowledge of verification processes, compliance standards, and quality controls

• →Identify recurring issues or performance trends and escalate findings to Compliance and Operations leadership

• →Support monitoring efforts related to global operations team performance and quality reviews

• →Provide guidance and informal coaching to frontline Operations Specialists

• →Conduct targeted quality reviews and assist with remediation planning

• →Collaborate with Compliance, Product, Implementations, and Customer Support to resolve operational gaps

• →Maintain and enhance standard operating procedures (SOPs) to ensure clarity and consistency

• →Analyze operational data to recommend workflow enhancements and error reduction strategies

• Strong problem-solving and analytical skills

• Excellent communication skills and sound professional judgment

• Detail-oriented with the ability to manage ambiguity

• Strong understanding of compliance-driven operational environments

• Ability to identify trends and escalate appropriately

• Ability to influence peers through guidance and knowledge sharing

• Comfort working in fast-paced, regulated workflows

• 2–4+ years of experience in background screening 

• PBSA Certification

• Working knowledge of FCRA, verification processes, and quality standards

• Experience handling escalations, client communications, or complex workflows

• Demonstrated ability to operate as a senior contributor within an operations team

• Bachelor’s degree preferred or equivalent work experience

ClearStar is an equal opportunity employer. This description reflects the general nature and level of work assigned to this role and is not a comprehensive inventory of all duties or qualifications

Exciting and meaningful learning and development opportunities await at ClearStar! Join us on a journey of discovery and empowerment - where every opportunity is a steppingstone to success and growth. This position is also eligible for excellent benefits that include paid healthcare and life insurance premiums, low-cost dental and vision insurance, company-paid basic life insurance and a company-paid Short-Term Disability policy, employee assistance program, 401(k) matching up to 4%, time off, 9 company paid holidays, and 2 additional days of paid time off for volunteer activities. 

The position is eligible for the Searching for Stars Employee Referral Program.