Title & Escrow Operations Manager

🌍 Location: Remote (United States - must be located in TX, FL, CA, GA, AZ, MI, NC, or SC)

💰 Salary: $80k–$90k base · $105-125k OTE

Clever is a venture-backed real estate technology company on a mission to revolutionize the way people buy, sell, and manage real estate. We are at the forefront of innovation, combining cutting-edge technology with deep industry expertise to create seamless, efficient, and transparent real estate experiences.

We've built the leading online education platform in real estate and earned a 4.9 TrustPilot rating with over 3,800 reviews — helping consumers save over $210 million in real estate fees. If you're excited to play a key role at a company that transforms how people navigate their real estate journey, we'd love to hear from you!

Clever Closings is the title and escrow arm of Clever Real Estate. We close residential transactions across multiple states for home buyers, sellers, loan officers, and agents — handling title search and examination, title insurance, escrow, settlement, and disbursement under tight regulatory and underwriter requirements. Our work has to be fast, accurate, and audit-ready every single time.

We're hiring a Title & Escrow Operations Manager to lead a team of 6–10 closers, escrow officers, and processors who carry our files from contract to disbursement. This role will report to our Sr. Director of Operations and serve as a critical partner across Operations, Compliance, and Product — helping Clever scale our title and escrow business across multiple states with speed, accuracy, and audit-ready quality.

The most important thing this person has to do is connect with the team in a real way. We need a leader people trust — someone who knows their names, their strengths, what they're working on, and what's getting in their way. This is a hands-on leadership role. You will coach individually, run the cadence, monitor live pipeline health, and act as the senior point of contact when underwriters push back or a regulatory question shows up. You are equally comfortable digging into the details of a stuck closing and zooming out to redesign a process that is no longer scaling.

• Directly manage 6–10 closers, escrow officers, and processors across hiring, onboarding, coaching, and career development
• Run consistent 1:1s, huddles, and performance reviews
• Set the tone for a high-trust, feedback-rich culture where people feel supported and accountable

• Own team KPIs (cycle time, on-time-to-close, fall-through rate, CSAT) and report to leadership
• Monitor pipeline health, balance workload, and serve as the senior escalation point
• Conduct routine file audits across title commitments, CDs, escrow ledgers, and wire instructions

• Ensure all files meet Federal and state-specific requirements — RESPA, TRID, CFPB, BSA/AML, escrow trust accounting, and applicable consumer disclosures
• Maintain alignment with underwriter requirements and ALTA Best Practices
• Investigate every compliance miss and convert it into a permanent process fix

• Identify workflow friction and partner with Ops and Product to improve playbooks, templates, and tooling
• Keep SOPs current and turn escalation patterns into systemic fixes

• Work closely with Agent Network, Customer Success, and Product to keep handoffs clean and the customer experience seamless
• Surface trends, risks, and opportunities early — with data and a recommended path forward

• Active title producer or escrow officer license (FL, TX, or others)
• Multi-state experience across attorney, escrow, and title states
• ALTA Best Practices certification experience
• Experience launching a new market or scaling a team during growth

Clever Real Estate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.