Quality Assurance Specialist

Changing Lives at Home (CLH) is a leading behavioral health organization dedicated to providing comprehensive behavioral health services. Our extraordinary team supports individuals through our five core programs, including Psychiatric Rehabilitation Program (PRP), Outpatient Mental Health Clinic (OMHC), Substance Use Disorder (SUD), Health Home, and Group Home services, ensuring compassionate, person-centered care while maintaining the highest standards of quality, compliance, and support for the communities we serve.

Summary

We are seeking a detail-oriented Quality Assurance Specialist to support CLH's quality assurance and quality control operations. This remote position is responsible for monitoring ongoing and completed tasks, reviewing staff work and processes, identifying errors and compliance issues, and ensuring that tasks are completed accurately, correctly, and within required deadlines.

Position Overview

The Quality Assurance Specialist monitors staff work, ongoing tasks, and organizational processes to ensure accuracy, compliance, and timely completion. This role conducts file audits, reviews documentation, identifies errors, and provides feedback to support quality improvement. The specialist works closely with staff, department leads, and the Executive Director to maintain high standards of service delivery and compliance with HIPAA, The Joint Commission standards, and agency policies.

Key Responsibilities

Quality Assurance & Quality Control

• Monitor ongoing and completed tasks to ensure accuracy, quality, and timely completion.
• Review staff work, documentation, and processes to identify errors and compliance issues.
• Conduct routine audits of consumer files, staff records, and operational processes.
• Ensure tasks and processes follow established procedures and agency standards.

Staff Monitoring & Feedback

• Monitor staff performance, ongoing assignments, and completed tasks.
• Provide constructive feedback regarding errors, missed deadlines, and documentation concerns.
• Follow up on identified issues to ensure corrections are completed.
• Communicate quality concerns to department leads and leadership.

Reporting & Administrative Support

• Maintain accurate audit findings, quality reviews, and follow-up records.
• Prepare quality assurance reports and recommend process improvements.
• Collaborate with staff, department leads, the Executive Director, and leadership.
• Provide administrative support to the Executive Director.
• Perform other duties as assigned.

Qualifications

• Bachelor's Degree required, preferably in Psychology, Healthcare Administration, Business Administration, or a related field.
• Minimum of 1–3 years of experience in quality assurance, quality control, auditing, healthcare administration, or a related field.
• Experience in behavioral health or healthcare documentation auditing is preferred.
• Strong attention to detail, organizational, analytical, and communication skills.
• Ability to review staff work, identify errors, provide constructive feedback, and meet deadlines.
• Proficiency in Microsoft Office, Google Workspace, and electronic record systems.
• Experience with Notenetic, iCanNotes, or EHR systems is an advantage.
• Knowledge of HIPAA, healthcare regulations, and Joint Commission standards is preferred.

Work Environment

This is a remote/work-from-home position requiring:

• A dedicated, quiet, and professional home office.
• A reliable high-speed internet connection.
• A computer or laptop.
• A headset with a noise-canceling microphone.

What We Offer

• Competitive compensation
• Opportunity to work with a growing behavioral healthcare organization
• Supportive and collaborative team culture
• Opportunities for professional growth and development

Employment Classification:

• Independent Contractor (W-8)