FSS

• →Responsible for technical support of assigned technicians and their territories
• →Responsible for field training of newly hired technicians
• →Mentoring assigned technicians
• →Responsible for training and continued education of assigned technicians
• →Perform random periodic checks of assigned technicians' work
• →Responsible for resolving all customer callbacks for assigned areas
• →Work closely with dispatch team to drive efficiency and productivity
• →Work closely with Account Managers and sales team to drive sales
• →Work closely with staff and field technicians to promote safety initiatives, quality control, and training to ensure safety protocols are implemented and enforced
• →Provide exceptional support to both internal and external customers
• →Perform other related duties as required and assigned

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Maintain communication and provide feedback, guidance, training, and encouragement in order to impact results.
• Strong customer service skills, proper phone etiquette, and customer-centric approach
• Excellent verbal and written communication skills for both internal and external customers
• Strong interpersonal skills
• Ability to take initiative and team building all to manage in a team environment.
• Bachelor's Degree or equivalent professional experience
• Prior leadership experience in a service-focused industry
• Experience leading teams and managing a diverse group of roles and responsibilities
• Be an honest team player, growth-oriented, ability to do whatever it takes; safely!

• Regularly required to sit; occasionally required to stand; walk; occasionally lift and/or move up to 100 pounds; noise level is usually quiet.