Forward Deployed Operations Manager

Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.

Some days that might mean analyzing data to understand why a customer's staffing workflow isn't working. Other days might involve coordinating a complex implementation across Product, Engineering, and Operations, troubleshooting a payroll or time clock issue, or working with a customer's leadership team to get a stalled initiative back on track.

The problems will change. The expectation won't: you own the outcome.

• →

  Own complex customer and operational problems from diagnosis through resolution

• →

  Work directly with enterprise customers to understand their workflows, challenges, and goals

• →

  Build relationships with customer stakeholders ranging from frontline operators to VP and Director-level leaders

• →

  Diagnose problems by combining customer conversations, operational context, data, and system behavior

• →

  Break ambiguous problems into clear workstreams, priorities, owners, and timelines

• →

  Lead complex customer implementations, particularly involving time clock compliance, payroll, and integrations with systems like ADP and UKG

• →

  Partner closely with Product and Engineering to investigate issues, define solutions, and drive execution

• →

  Coordinate across Product, Engineering, Operations, and customer teams to remove blockers and keep critical initiatives moving

• →

  Manage expectations and communicate clearly when timelines, priorities, or solutions change

• →

  Identify recurring operational and customer problems and turn those insights into improvements to our product and processes

• →

  Build new processes or approaches when existing ones aren't sufficient to solve the problem

• →

  Travel to customer sites occasionally when being there in person will help move an important problem or implementation forward

• 2–6 years of experience in consulting, operations, strategy and operations, implementation, customer strategy, program management, or a similar problem-solving role

• Experience working directly with customers or clients, particularly in complex or high-stakes situations

• Strong structured problem-solving skills. You can take an ambiguous problem, figure out what matters, and create a path forward

• Strong analytical skills and comfort using data to investigate problems and make decisions

• Excellent communication skills and the ability to work effectively with both senior executives and frontline operators

• Strong stakeholder management skills and the ability to influence teams without direct authority

• Highly organized and comfortable managing multiple workstreams, priorities, and stakeholders simultaneously

• A strong sense of ownership. You care about the ultimate outcome, not just completing your assigned tasks

• Curious and resourceful. You're comfortable learning new systems, processes, and industries quickly

• Persistent when things get messy. You don't give up when the first solution doesn't work

• Comfortable getting into the weeds. You'll need to understand operational details, systems, data, and processes to solve many of the problems you'll encounter

Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.