Integration Support Engineer

About Cloudelligent

Cloudelligent is Cloud-native consultancy and AWS Advanced consulting partner! We specialize in providing bespoke cloud solutions to startups, SMB & the public sector (Non-Profit Organizations). Being a next-gen cloud service provider, we help customers to break free from hardware lifecycle and capital expenditures, allowing them to make the most out of their cloud investment. We have an international footprint with a diverse team of domain experts, and we are customer obsessed.

• Triage, prioritize, and resolve integration tickets in close collaboration with the client.
• Perform data mapping between Core, Enterprise, and third-party systems.
• Install, configure, and maintain integration services, including ODBC, EWA, FUSE, and related connectors.
• Implement service-level code adjustments to support integration workflows.
• Modify and optimize data transformation logic across systems.
• Troubleshoot integration failures, connectivity issues, and data inconsistencies
• Communicate clearly and promptly with the client on ticket status, blockers, and progress.
• Support backend integration deployments in Windows and Linux environments.
• Document integration, configurations, resolutions, and system dependencies.

• 4+ years of experience with SQL and database architecture
• 4+ years of experience with data mapping and ETL processes
• Hands-on experience configuring backend services and system-level integrations
• Familiarity with ODBC connectivity and database drivers
• Experience working with integration services and middleware tools
• Ability to make targeted code updates in service-layer environments
• Working knowledge of Python, Java, or similar backend languages
• Understanding of data structures, system connectivity, and backend troubleshooting
• Exceptional written and verbal communication, able to provide clear, timely updates to clients and internal team members
• High attention to detail, accurate documentation and thorough validation are non-negotiable
• Strong responsiveness, expected to be reachable and reply promptly during US business hours
• Self-directed and dependable, manages workload independently and flags blockers early
• Collaborative, works effectively within established client workflows and adapts quickly to existing processes

• Experience in enterprise SaaS or legal technology environments
• Experience with proprietary or custom integration services
• Exposure to API-based integrations and service configuration
• Familiarity with data warehouse environments
• Prior experience in a contractor or embedded client-facing role

• Consistent, timely resolution of integration tickets with clear client communication throughout.
• Accurate and stable data flow between connected systems.
• Proactive status updates, no client should have to chase for an answer.
• Clean documentation and repeatable configuration processes.
• Backlog reduced steadily while new items are handled without bottleneck.