Legal Counsel

We turn every customer interaction into an opportunity. We connect conversations, customer data and payments with AI Agents so that companies can deliver personal customer journeys at scale: both online and in person.

“The entire customer journey. One platform”

Every CM.com colleague connects to our 4 shared values:

You take initiative, make decisions and recognize opportunities. Making mistakes is part of moving forward.

The growth of our colleagues and our customers is our priority. You like to experiment, learn continuously and actively share knowledge and insights with others.

We work together and we believe that diverse perspectives lead to stronger outcomes. You value the social side of work, you show genuine interest and care about one another’s well-being.

By welcoming AI Agents into our organisation, we fundamentally change how work is done. You are comfortable with change and you love working in a high paced environment.

You will join our international Legal team as a trusted business partner to our commercial teams worldwide. You will help enable growth while protecting CM.com's interests in a fast-paced, international and regulated environment. Your advice is practical, proportionate and focused on helping the business make well-informed decisions.

In this role, you will take ownership of a broad range of commercial and technology matters. You will advise on the legal framework for our SaaS, CPaaS, payments and AI products, working with customers and suppliers across the world. Alongside commercial contracting, you will contribute to privacy & data protection, regulatory and corporate legal topics, developing expertise in an area that fits your experience and interests.

From digital conversations to customer data and payments, CM.com's products operate at the intersection of technology, regulation and commerce. As a listed company, we hold ourselves to high standards of governance and compliance. Together with colleagues across Legal and the business, you will manage legal risk without losing sight of commercial opportunity.

• Lead the drafting, review and negotiation of commercial agreements, including customer, supplier, technology, data-processing and partnership agreements, structuring practical solutions that enable deals and protect CM.com

• Provide clear, pragmatic legal advice to Sales, Procurement, Product and other stakeholders on commercial, regulatory and data-protection matters

• Advise on privacy and data protection issues, including GDPR, in relation to our products, customer contracts and day-to-day operations

• Develop and improve contract standards, playbooks and scalable legal processes that support an efficient global commercial organisation

• Support tenders, strategic negotiations and cross-functional projects, working closely with management, our international offices and specialist advisers where needed

• Monitor legal and regulatory developments relevant to CM.com, including digital, telecommunications, payments, data and AI regulation, and translate them into practical business guidance

• Support the management and protection of CM.com's intellectual property and trade mark portfolio across the markets in which we operate

• Use AI tools actively to improve your own work, experiment with new approaches and share what works with the team

• A completed Master's degree in Law and at least three years of relevant legal experience, gained in-house, at a law firm or in another commercial environment

• Proven experience drafting and negotiating commercial contracts in English, ideally in a technology, SaaS or otherwise regulated environment

• Sound, hands-on knowledge of privacy and data protection law, including GDPR; experience with telecommunications, payments, consumer or AI regulation is an advantage

• A pragmatic and business-minded approach: you translate complex legal questions into concise, workable advice and build trusted relationships with non-legal stakeholders

• Strong ownership and sound judgement, with the confidence to manage priorities in a fast-moving international environment

• Fluent in Dutch and English, both spoken and written, and genuinely curious about technology and AI; you actively explore how AI tools can improve the quality and efficiency of your work

Believe you’d be a great fit for this role, even if you don’t tick every box? Reach out to our Recruitment team! We’d be happy to connect and see if we can make it work together.

We work on-site, move fast, and expect you to bring your own thinking. Priorities shift, AI is actively changing how we work and we embrace that reality. If that sounds like a great environment to you, we'd love to hear from you.

Note: For this position, we can only consider candidates who already hold a permanent work and residence permit for the Netherlands.