Addiction and Mental Health Worker, Withdrawal Management and Crisis

• What you'll be making - Starting rate for this role is $27.14 per hour (Level 1 – Direct Service), with a wage differential, based on regulation ($30.01 per hour for Level 1 – Direct Service, Regulated):
  1. Successful candidates who are registered with one of the designated professional colleges (e.g. OCSWSSW, CNO, COTO, CRPO, CPSO, or CPO) will receive the wage differential for regulation
  2. Successful external applicants will start at Level 1, with grid progression based on seniority up to Level 8 ($34.41 per hour for non-regulated, and $37.26 per hour for regulated); for internal applicants, grid level placement will occur as per the Collective Agreement
  3. Premiums of $2.00 per hour will be applied for eligible Evening/Night (8:00pm – 7:00am) and Weekend Shifts. 
• When you'll work - 70 hours biweekly; rotating afternoons, evenings and weekends, with a 30-minute unpaid meal break.
• Your pension plan –Immediately eligible for optional enrolment in the Healthcare of Ontario Pension Plan (HOOPP) 
• What your benefits will be – 9% in lieu of benefits 

 Crisis Assessment and Counselling Supports: 

• Establish a working and supportive relationship with the client 
• Assess clients’ mental, physical and emotional functional abilities and needs 
• Investigates client’s current resources through complete psycho-social history and domains collections, and collateral information 
• Provide client assessment, intervention, and counselling via telephone and in person supports 
• Complete mental health and addiction assessments based on theory of crisis management including rapid response to identify: 
  1. the impact of psychiatric symptoms on functioning, 
  2. risk factors related to safety of client and others 
  3. opportunities for de-escalation and stabilization 
• Provide mental health assessments to Emergency Departments (St. Thomas Elgin General Hospital -STEGH) upon request. 
• Support individuals as requested by St. Thomas Police Service and Elgin County Ontario Provincial Police 
• Provides counselling support to those attending at one of CMHA TVAMHS Elgin County based Crisis Services at STEGH and 110 Centre as well as mobile 
• Provide first contact functions and system navigation support for clients. 

• Provide client-centered care from a harm reduction approach 
• Responsible for screening and assessment for individual’s referred to the program 
• Acquire and maintain a high level of current knowledge about substance use disorders and trends as well as treatment options 
• Provide education, referrals and support for people using substances and related needs 
• Capacity and comfort level dealing with street-involved clients who may exhibit behaviours consistent with their distress, intoxication or other circumstances 
• Collaborate with addiction and mental health service providers to support the needs of clients who may be in crisis and needing supervised withdrawal management support 
• Supporting intake services, regular monitoring of withdrawal symptoms and discharge planning. 
• Coordinating access to addiction medicine supports 
• Providing support to clients in taking their medication as prescribed 

• Provide short-term, psychotherapeutic intervention to assist individuals in gaining insight and improving coping skills within the framework of the crisis model 
• Perform in a calm, competent and efficient manner in an emergency situation acknowledging the individual’s need for privacy and dignity 
• Teach, using a variety of approaches, life skills and adaptive techniques to help enable individuals to function more effectively on a day-to-day basis 
• Utilize harm reduction principles to identify, reduce and remove risk factors 

• Refer individuals for additional assessments as is determined to be necessary and/or appropriate 
• Assist the individual to identify and connect with personal/natural supports 
• Provide follow-up support and/or check-ins to bridge the gap from referral to engagement with a longer-term support service as appropriate 

• →All Crisis Outreach Workers are to provide support to individuals through Reach Out 
• →Provide crisis intervention services and supports on Reach Out via phone, text and web chat 
• →Respond to voicemails from Reach Out 
• →Establish a therapeutic relationship with individuals accessing Reach Out, and work with individuals to address their immediate concerns 

• First Aid & CPR Certification
• Training in crisis intervention and crisis resolution including ASIST
• Registration with a college or professional body associated with their discipline
• Training in crisis intervention and crisis resolution, including ASIST training program
• Clinical work experience in substance abuse assessment and treatment including intake and crisis services
• Experience and detailed knowledge of serious mental illnesses usually gained by several years of working within the mental health field
• Experience in crisis intervention/management and crisis resolution
• Experience in working in a community-based setting with an extensive knowledge of social assistance programs and both generic and specialized local social support networks is essential
• Volunteer experience with a mental health component
• Experience working with individuals with an ABI or Development Disability
• Experience in the treatment of Addiction
• Bilingual in both official languages, preferred; Une préférence sera accordée aux personnes possédant des compétences dans les deux langues officielles du Canada

INTERNAL APPLICANTS: To be considered as an internal applicant, current staff members are reminded to apply using their @cmhatv.ca or @slwar.ca email address.

Get your application in by – September 28, 2026
 

Our recruitment process allows us to learn about your previous work experience, your qualifications and your commitment to fulfilling our vision. While we appreciate the interest of all applicants, only those individuals being considered for a position will be personally contacted by someone from the interview team. 
 

We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities. If you require accommodations related to a disability at any point during the recruitment process, please contact Human.Resources@cmhatv.ca  

Legal Notifications:

• For legal purposes our full business name is: Canadian Mental Health Association Thames Valley Addiction and Mental Health Services
• Artificial Intelligence is not currently employed in our recruitment processes