Medical Office Assistant, London HART Hub

• What you'll be making - Starting rate for this role is $25.30 per hour (Level 1 – Specialized Admin Grid):
  1. Successful external applicants will start at Level 1, with grid progression based on seniority up to Level 8, $32.64 per hour
• When you'll work - 70 hours biweekly; Monday-Friday from 8:30am-4:30pm, with a 1-hour unpaid break
• Your pension plan –Immediately eligible for optional enrolment in the Healthcare of Ontario Pension Plan (HOOPP)
• What your benefits will be – 9% in lieu of benefits

• Greet and direct clients to appropriate resources and / or services
• Provide clinic reception services both in person and via phone
• Handle all correspondence including: email, fax and mail
• Scheduling and confirm patient appointments / tests / follow-ups and manage the clinic’s schedule
• Provide administrative support and perform administrative duties
• Manage client referrals
• Enrollment of users in PS Suites including liaising for training and troubleshooting issues
• Ensure accuracy of client documentation
• Update and maintain client Electronic Medical Record (EMR)
• Analyze data and relevant information to compose reports, compile statistics, and prepare correspondence and agendas
• Monitor inventory of medical supplies and materials and order as required
• Arrange for the proper cleaning and disposal of medical materials
• Make recommendations for policy and /or procedure improvements
• Participate in meetings as requested
• Assist with drug screen and clinic support

• Valid Driver’s License: minimum G2 class 
• Access to a vehicle for personal transportation
• Current First Aid and CPR certification an asset
• ASIST Certificate an asset
• 2-5 years’ medical office administration experience preferred
• Experience with EMRs required including knowledge of medical terminology
• Experience working with vulnerable populations
• Previous experience in handling confidential or sensitive information
• Working knowledge of medical terminology
• Knowledge of Harm Reduction principles
• Strong knowledge of general office procedures
• Knowledge of applicable data privacy laws

• Able to maintain filing systems and basic databases. 
• Meticulous records maintenance skills. 
• Able to manage time efficiently and prioritize multiple tasks. 
• Strong interpersonal skills. 
• Strong customer service orientation 
• Bilingual in both official languages, preferred; Une préférence sera accordée aux personnes possédant des compétences dans les deux langues officielles du Canada

INTERNAL APPLICANTS: To be considered as an internal applicant, current staff members are reminded to apply using their @cmhatv.ca or @slwar.ca email address.

Get your application in by – September 28, 2026
 

Our recruitment process allows us to learn about your previous work experience, your qualifications and your commitment to fulfilling our vision. While we appreciate the interest of all applicants, only those individuals being considered for a position will be personally contacted by someone from the interview team. 
 

We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities. If you require accommodations related to a disability at any point during the recruitment process, please contact Human.Resources@cmhatv.ca  

Legal Notifications:

• For legal purposes our full business name is: Canadian Mental Health Association Thames Valley Addiction and Mental Health Services
• Artificial Intelligence is not currently employed in our recruitment processes