Back-office Customer Support Specialist with German - Top E-commerce Company

TUR - KAGITHANE1 - MERKEZ MAHALLESI AYAZMA CADDESI PAPIRUS PLZ. DIS KAPI NO:37, IC KAPI NO: 2 KAGmid

Customer Support SpecialistCustomer

3 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

Deliver written customer support via email for the German market with a small call volume. Investigate and resolve customer issues by reviewing past interactions and using internal tools.

Requirements Summary

Fluent German (C1) and English (C1) – both written and spoken. Excellent communication skills and the ability to clearly explain solutions. Strong analytical and problem-solving mindset. Patience,

Technical Tools

Customer Support SpecialistCustomer

Job Title:

Back-office Customer Support Specialist with German - Top E-commerce Company

Job Description

We are assembling a dedicated team for a leading company in the retail industry, focused on providing top-quality, empathetic, and accurate customer support. If you are fluent in German (C1) and English (C1), and thrive in a structured back-office environment, we want to hear from you.

Responsibilities

~1 min read

→Deliver written customer support via email for the German market with a small call volume.
→Investigate and resolve customer issues by reviewing past interactions and using internal tools.
→Process manual refunds and address GDPR-related complaints with care and accuracy.
→Ensure every customer interaction is professional, empathetic, and solution-focused.
→Work with multiple systems efficiently while maintaining a high level of precision.

Requirements

~1 min read

Fluent German (C1) and English (C1) – both written and spoken.
Excellent communication skills and the ability to clearly explain solutions.
Strong analytical and problem-solving mindset.
Patience, empathy, and emotional resilience.
Typing speed of 150+ keystrokes per minute and solid computer literacy.
Availability for full-time on-site work in Szczecin (5 days in a week)
Mon-Sunday, 9:00 – 18:00 different shifts within this timeframe

What We Offer

~1 min read

✓Competitive salary

✓Relocation support and help with obtaining the required work permits.

✓Engaging trainings

✓Benefit package: private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays and occasionally Pizza Days

✓Talent Development Program: a transparent career paths and promotions

✓CNX Academy: with mentoring program

✓CNX University: with unlimited online trainings available

✓Refer a friend: bonus for recommending a friend

✓Amazing work culture: we celebrate cultural differences among us and have plenty of integration events onsite

✓Modern office in the heart of Szczecin centre, Poland