Operations Manager

Job Title:

Job Description

Concentrix is a great match if you: 

• →At least 2 years’ experience as an Operations Manager

• →Experience in UK Financial Services, particularly in collections.

• →Confidence in presenting information to internal and external stakeholders

• →Demonstrated success in driving performance

• →Strong ability to coach, develop, and improve team outcomes

• →Experience creating and implementing effective action plans

• →Ability to improve work processes and establish practical courses of action

• →Strong focus on results and continuous improvement

• →Strong leadership and team management skills

• →Excellent communication and interpersonal skills

• →Ability to prioritise effectively in a fast-paced, deadline-driven environment

• →Comfortable working under pressure and managing multiple priorities 

• Lead day-to-day Collections operations, delivering strong customer, quality, productivity and compliance outcomes.
• Own performance against KPIs and SLAs, using data and insight to identify risks, trends and improvement opportunities.
• Ensure fair and appropriate customer outcomes, including effective support for customers experiencing financial difficulty or vulnerability.
• Build strong client and stakeholder relationships, providing clear updates on performance, risks and improvement activity.
• Lead, coach and develop Team Leaders, driving accountability, performance management and leadership capability.
• Maintain a high-performance culture focused on customer experience, operational excellence and continuous improvement.
• Ensure effective regulatory compliance, operational controls and governance, with issues identified and remediated promptly.
• Work with planning and support teams to ensure the operation has the capacity and capability to respond to changing customer and business demands

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

As part of our commitment to the Employment Equity Act and Concentrix South Africa’s Employment Equity Plan, preference will be given to candidates from designated groups in alignment with the Company’s EE Sectoral Targets and Affirmative Action measures. This approach supports our goal of promoting fair representation and diversity within the workplace.  

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