Enterprise Field Engineer – Post-sales

CodeRabbit is an innovative research and development company focused on building extraordinarily productive human-machine collaboration systems. Our primary goal is to create the next generation of Gen AI-driven code reviewers: a symbiotic partnership between humans and advanced algorithms that significantly outperforms individual engineers. We combine language models with human ingenuity to push the boundaries of software development efficiency and quality.

The Enterprise Field Engineer’s primary role is to serve as a technical advisor and champion for CodeRabbit customers in the Enterprise tier throughout their post-sales journey. In this function, you will play a crucial role in onboarding, implementation, and ongoing success by partnering with Customer Success, Product, Engineering and Support teams to ensure customers realize the full value of CodeRabbit.

This is an exciting role for those who are technically curious and passionate about building AI-powered solutions for the SDLC. You will have the opportunity to make a significant impact in an exciting, collaborative and fast-paced company that’s focused on making our customers successful.

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  Lead technical onboarding and implementation for new customers, ensuring a smooth and successful deployment of the CodeRabbit platform

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  Translate customer requirements into implementation plans, configurations, and best practices tailored to their environment

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  Configure and optimize integrations with customer development workflows, CI/CD pipelines, and cloud environments

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  Deliver customer trainings, workshops, and enablement sessions to drive adoption and long-term success

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  Conduct regular configuration and architecture reviews to ensure customers are leveraging CodeRabbit effectively and following best practices

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  Act as a technical escalation point for complex issues, partnering with Support, Product, and Engineering teams to drive timely resolution

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  Proactively identify opportunities to improve customer outcomes, performance, and usage of the platform

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  Provide structured feedback to Product and Engineering based on customer usage, challenges, and feature requests

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  Stay abreast with industry trends and emerging technologies in AI-powered development tools and platforms

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  Contribute to internal documentation, implementation playbooks, guides, and best practices

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  Partner closely with pre-sales teams to ensure a seamless transition from sales to onboarding and ongoing success

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  5+ years of experience in a customer-facing technical role with 2+ years in a dynamic, fast-paced, startup-like environment

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  Experience leading enterprise customer onboarding, implementation, or post-sales technical engagements

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  Experience working with diverse stakeholders, from technical teams to business leaders

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  Strong organizational skills and ability to manage multiple customer engagements simultaneously

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  Strong experience with software development tools and platforms

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  Comfortable working with command line tools and debugging technical issues

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  Knowledge in cloud platforms (AWS, GCP or Azure)

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  Excellent communication and interpersonal skills

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  Strong sense of ownership, self-motivation and eagerness to solve problems and improve customer outcomes

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  Willingness to uplevel the knowledge and skills of your peers through mentorship, trainings and shadowing

• Experience in container orchestration platforms (e.g., Kubernetes), infrastructure as code (e.g., Terraform), CI/CD tools (e.g., GitHub Actions)

• Experience supporting production environments and handling technical escalations

• Experience designing or reviewing system architectures in enterprise environments