Senior Customer Success Manager - bilingual EN/FR

We are looking for a Senior Customer Success Manager to join our Customer Success team in Ireland (full remote).

• Owning a portfolio of strategic EMEA accounts, accountable for retention, expansion, and account health.

• Building and executing account plans for top accounts, tied to each customer's actual business goals.

• Running QBRs in both English and French to reinforce value and deepen the relationship.

• Monitoring account health through usage data and qualitative signals, and getting ahead of risk before it turns into churn.

• Owning renewal conversations end to end, including negotiation, in close partnership with Sales.

• Identifying and driving expansion opportunities alongside Sales.

• Generating referenceable customer wins: case studies, testimonials, referrals.

• Representing the voice of the customer internally to shape product and CS decisions.

• Using AI tools daily to work efficiently, from QBR prep to account research to usage summaries.

• 5+ years in customer success, account management, or strategic consulting, ideally in SaaS or a technical hiring platform.

• Bilingual English/French at a business and executive level. You'll be running QBRs and negotiating renewals in French.

• Proven experience managing executive relationships with a consultative, solution-oriented approach.

• Strong commercial acumen across renewals, upsells, expansion strategy, and contract negotiation.

• Comfort analyzing usage and business data to turn it into action, not just reporting.

• Daily, hands-on use of AI tools in your current workflow. You should be able to speak to specific ways you use them, not just that you do.