Staff UX Researcher

Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI.

We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. We like to work hard and move fast to do what’s best for our customers.

Cohere is a team of researchers, engineers, designers, and more, who are passionate about their craft. Each person is one of the best in the world at what they do. We believe that a diverse range of perspectives is a requirement for building great products.

Join us on our mission and shape the future!

We're looking for a Staff UX Researcher to join the North team and build the research practice that helps us ship more intuitive, usable product experiences. In this role, you will establish the infrastructure, methods, and engagement model that gives teams the right signal at the right stage of product development. You'll work closely with designers, PMs, and cross-functional partners to embed evidence-driven thinking into how we scope, build, and evaluate the work we ship.

As the first dedicated researcher on North, you'll own the research practice end-to-end and play a key role in shaping how the team understands and responds to user needs. You'll work on a product that is defining how enterprises put AI to work, and your contributions will directly influence whether users can adopt and get value from it.

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  Design and operationalize the systems, frameworks, and infrastructure that keep research organized, accessible, and actionable across the org, and that empower teams to drive research initiatives independently with confidence.

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  Lead complex research initiatives end-to-end: scoping the approach, recruiting participants, facilitating sessions, and synthesizing findings into clear recommendations that teams can act on.

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  Support lighter-weight research projects through a consultation model, advising designers and PMs on their approach and reviewing outputs to ensure quality and rigour.

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  Empower our FDE team with UXR tools and tactics for capturing structured feedback from customer engagements and distilling it into product-relevant insights for roadmap planning.

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  Support PMs in defining measurable hypotheses at project kickoff and making sense of analytics post-delivery.