Assistant Store Manager

Assists in the direction of all in-store activities to achieve sales and profitability targets, and to ensure long-term business growth in accordance with company philosophy and established policies and procedures. The assistant store manager will support the implementation of the strategic direction of their store location to achieve all objectives and projects assigned by Cole Haan while maintaining a healthy team culture and store environment.

CORE ACCOUNTABILITIES:

Deliver financial results:

• Drive financial growth by achieving sales and key KPI goals
• Exceed store EBITDA budget through responsibly managing payroll, supplies, and facilities
• Coach and develop staff to exceed individual and store goals

Build a dedicated and good-natured team:

• Support and maintain a positive store environment by leading and developing a quality store team
• Assists in recruiting, hiring, training, and building a talent pipeline
• Urgently address and partner on performance issues using the Company tools

Create a culture of customer obsession that caters to the extraordinary achiever:

• Deliver extraordinary customer service through your store team
• Execute and maintain visual merchandising standards consistent with company expectations
• Consistently communicate customer, market, and product feedback

Deliver operational consistency:

• Achieve all operational objectives with regards to loss prevention, health, and safety
• Supports the team to ensure compliance of all company policies and procedures

• BA in Business Administration, or related field preferred.
• Candidates must be at least 18 years of age
• 2-3 years of high volume store management experience.
• Must have the availability and the ability to work a flexible schedule to meets the demands of a retail business and retail consumer which may include regular nights, weekends, long and short shifts.
• Retail Operations knowledge including: sales, customer service, merchandising, inventory control, store budget preparation and loss prevention.
• Strong Computer skills: POS Systems and Microsoft Office, Math Skills and Phone Skills.
• Staff Development Experience: Knowledge in staffing, coaching, counselling, training and development.
• Able to accomplish multiple tasks in a fast-paced environment.
• Able to work effectively with others in a team-oriented environment and provide excellent customer service.
• Able to effectively communicate in verbal and written English.
• Ability to lift, push, and pull up to 25-50 pounds occasionally.
• Physical requirements include the ability to twist, bend, squat, reach, climb a ladder and stand for extended periods of time, including repetitive use of upper extremities.