Production Engineer

We are seeking a highly motivated and experienced Production Release Engineer to join our dynamic team. In this pivotal role, you will be instrumental in ensuring the seamless, reliable, and efficient delivery of our cutting-edge cloud services. You will act as a bridge between development, operations, and business stakeholders, driving continuous improvement, fostering innovation, and actively contributing to the architectural integrity and scalability of our platforms.

This position is remote.

• Proactively research and integrate emerging technologies and cutting-edge software practices into our release processes and infrastructure.
• Formulate and champion new ideas and features to continuously enhance our infrastructure, functionality, and overall product effectiveness.
• Apply data modeling and predictive analysis techniques to anticipate and mitigate potential issues before they impact production.
• Act as a key liaison and facilitator between Production Engineering, other technical functions, external vendors, business partners, and end-users.
• Lead and actively participate in cross-team engineering discussions to design and evolve scalable, measurable, fault-tolerant, and cost-effective cloud services.
• Collaborate cross-functionally to ensure a holistic approach to identifying, addressing, and resolving platform and functionality issues.
• Actively participate in architectural design reviews and discussions, providing valuable input on features, service improvements, and new service implementations.
• Utilize visual tools, such as flowcharts and diagrams, effectively during design and problem-solving processes.
• Provide high-level support and expertise for team and cross-functional projects related to release automation and infrastructure.
• Maintain clear and complete understanding of complex situations through intent listening and incisive questioning to ensure accurate interpretation and resolution.

• 5 years of experience in Release Engineering, DevOps, or a similar role focused on software delivery and infrastructure.
• Proven track record of driving process improvements and implementing automation in complex environments.
• Experience with cloud platforms (e.g., AWS, Azure, GCP) and their respective services.
• Strong proficiency in CI/CD pipelines and tools (e.g., Jenkins, GitLab CI, Azure DevOps, ArgoCD).
• Expertise in scripting and automation languages (e.g., Python, Go, Bash).
• Familiarity with containerization (Docker) and orchestration (Kubernetes).
• Understanding of infrastructure-as-Code (IaC) principles and tools (e.g., Terraform, CloudFormation).
• Experience with monitoring, logging, and observability tools.
• Professional experience installing, configuring, managing, and/or administering ElasticSearch.

• Exceptional with communication and interpersonal skills and have the ability to articulate complex technical concepts clearly to diverse audiences.
• Strong in analytical and problem-solving abilities, with a proactive and preventative mindset.
• Able to influence and lead discussions across engineering teams.
• Self-driven and takes initiative to identify and implement improvements.

• Within your first month, you will gain a deep understanding of existing release pipelines and infrastructure, proactively identifying initial pain points and potential areas for improvement.
• Within your third month, you will establish strong working relationships and trust with key stakeholders across development, product, and operations teams.
• Within your sixth month, you will contribute to a quantifiable improvement in at least one key DORA metric (e.g., Change Failure Rate reduction, Deployment Lead Time improvement) within a critical release pipeline. You will  successfully implement or significantly contribute to new automation efforts that demonstrably streamline a specific aspect of the release process.