Health Outreach EMT/Medical Assistant - HOP Coordinator - 10897

United States·DenverFull-Timemid

Medical AssistantHealthcare Clinical

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Medical AssistantHealthcare Clinical

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

Our Philosophy of Service: We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and health care are available to everyone. We create lasting solutions to homelessness by:

· Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible.

· Building strong, caring and trauma-informed communities through the integration of housing, health care and supportive services.

· Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve.

· Achieving excellence through continuous quality assurance, innovation and professional development.

· Using resources judiciously and effectively.

The Health Outreach Program (HOP) Coordinator plays a pivotal role in supporting the efficient operation of the mobile health outreach program. This position oversees daily program operations, including safe transport and setup of the mobile medical unit, site coordination, staff training, and community relations. The Coordinator also provides client-facing support through registration, communication, and navigation to services. In addition, the HOP Coordinator may perform Medical Assistant duties within the scope of their training to ensure the safe and effective delivery of healthcare services in both outreach and clinic settings.

NOTE: In order to ensure that our consumers receive the best possible care the candidate chosen to fill this position will be required to complete our internal credentialing and privileging process prior to a start date. The credentialing and privileging timeline is dependent on the selected candidate's submission of documents necessary for clearance. Please note that a start date will be scheduled once credentialing and privileging is complete.

Valid driver’s license required. This requirement may be waived, if necessary, based on overall candidate experience and current needs of the business.

Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same-and opposite-sex domestic partner coverage.

Choice of dental insurance or discount plan.

Vision insurance.

Flexible spending accounts for health care / dependent care / parking expenses.

Free basic life and AD&D insurance coverage.

Employee Assistance Program, a problem-solving resource available to you and your household members.

Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting.

Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year.

The effective date for your benefits will be the first of the month following your date of hire.

Program & Vehicle Operations

Safely drive the HOP mobile medical unit (40 ft RV) to and from assigned service locations, ensuring timely and safe transport.
Oversee setup and breakdown of the unit at sites; maintain cleanliness and readiness of the vehicle.
Monitor and complete scheduled maintenance (weekly, monthly, annual); maintain accurate maintenance records.
Oversee daily operations of the HOP program, including scheduling, site coordination, and community/provider relations.
Serve as liaison between the Stout Street Health Center and community HOP sites.

Training & Staff Support
- Oversee training and orientation for new Client Access Representatives and HOP staff, including scheduling, insurance verification, phones, and EHR use.
- Shadow and coach new hires to ensure task accuracy and provide constructive feedback.
- Empower staff to troubleshoot issues independently using established training resources and standard work.
- Maintain and update the HOP training manual; train staff on mobile unit operations and safe driving practices.

High school diploma or equivalent required.

Certification in Basic Life Support (CPR) required.

EMT or Medical Assistant (MA) certification required.

Minimum of 1 year of customer service or front desk experience in a medical office setting required.

At least 2 years of experience as a Medical Assistant in a hospital or large clinical setting preferred; experience with underserved or indigent populations strongly preferred.

1 year of administrative or program coordination experience required; nonprofit experience preferred.

Large RV or vehicle driving experience strongly preferred.

Proficiency in EHR and medical office software; commitment to continuous learning.

Strong organizational skills, with ability to manage scheduling, logistics, and supply inventory.

Effective communication and relationship-building skills with diverse and marginalized populations.

Ability to train, mentor, and support staff in both clinical and administrative tasks.

Strong problem-solving and multitasking abilities in a fast-paced environment.

Bilingual (English/Spanish) preferred.