Customer Success Manager - German Speaker

Egypt·Cairomid

Customer Success ManagerCustomer

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Overview

Recruitment Fraud Alert We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text.

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Customer Success ManagerCustomer

We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.

Commvault does not conduct interviews by email or text.
We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.
Commvault recruiters may contact prospective candidates through LinkedIn and other professional networking platforms regarding career opportunities. If you are unsure whether a recruiting communication is legitimate, review the profile to ensure they have a badge verifying them as a Commvault employee.

If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.com

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

Customer Success Manager - German Speaker

As a Customer Success Manager (CSM), you will serve as the primary post-sales relationship owner for an assigned portfolio of enterprise customers within Commvault’s Foundational Success tier.

You are responsible for driving:

Customer adoption
Value realization
Retention (GRR)
Expansion influence (NRR)
Customer engagement
Lifecycle progression
Executive alignment
Customer advocacy

This role requires a strong balance of:

Customer success leadership
Moderate technical depth
Commercial awareness
Project management
Cross-functional coordination
Executive communication

You will act as a strategic customer advisor responsible for helping customers maximize the value of Commvault’s Software and SaaS solutions.
Key Responsibilities
Strategic Customer Success Leadership

Own customer relationships across assigned enterprise accounts
Develop and execute customer success plans aligned to customer business objectives
Drive customer adoption, operational maturity, and measurable value realization
Conduct business reviews, operational cadence meetings, and customer governance sessions
Proactively identify customer risks and develop mitigation strategies
Drive customer lifecycle progression and customer advocacy

Revenue Retention & Expansion

Own customer retention planning and execution strategies to maximize GRR
Identify and influence expansion opportunities aligned to customer priorities
Drive adoption and customer maturity activities that improve NRR readiness
Partner with Sales and Renewals teams on expansion and renewal planning
Use customer health data, adoption metrics, and engagement trends to forecast risks and growth opportunities

Program & Project Leadership

Coordinate customer initiatives across TSMs, Support, Product, Engineering, and Services
Manage customer success action plans, milestones, dependencies, and stakeholder alignment
Lead customer escalations and facilitate resolution management
Drive accountability across internal teams to improve customer outcomes

Executive Engagement & Customer Advocacy

Build trusted relationships with technical, operational, and leadership stakeholders
Present customer health, adoption progress, ROI, and operational recommendations
Advocate for customer needs internally across cross-functional organizations

Qualifications & Experience

5+ years of experience in Customer Success, Enterprise SaaS, Account Management, or related customer-facing roles
Proven success managing enterprise customer relationships
Strong customer success and stakeholder management capabilities
Moderate technical understanding of SaaS, infrastructure, cloud, or enterprise platforms
Strong project management and communication skills
Experience influencing GRR and NRR outcomes
Ability to communicate effectively across technical and executive audiences in German Language is a MUST.
having fluency in a third language (German, French, Italian or Spanish) is a Must.

Success Metrics

GRR performance across assigned accounts
NRR influence and expansion contribution
Customer adoption and utilization improvement
Executive relationship maturity
Customer health improvement
Forecast accuracy for risks and opportunities
Escalation management effectiveness
Customer advocacy and satisfaction

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com For any inquiries not related to an accommodation please reach out to wwrecruitingteam@commvault.com.

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