Process Consultant

Data Analysis & Research

• Collects and analyzes process data to initiate, develop and recommend best practices and procedures that focus on increased productivity, reduced cost and waste.
• Analyzes data by utilizing LeanSix Sigma and Six Sigma Green Belt principles in order to create benchmarks and sustainable metrics.
• Assesses and identifies value versus non-value added activities within a process.
• Uses data metrics to review process, performer productivity and availability to drive business decisions.

Project Coordination

• Determines process approach and drives project/process development from start to finish utilizing BPI Process and Change Management methodology.
• Collaborates with the business to formulate and define project scope and objectives of the project.
• Defines and schedules project deliverables, milestones, and required tasks.
• Coordinates activities of project team members to ensure projects progress on schedule and within budget.
• Prepares and communicates project status reports and keeps management, clients and others informed of project status and related issues.
• Provides best practices and identifies improvement opportunities with project team members that result in resolved problems.
• Develops and maintains project, process and procedural documentation.

Process Improvement

• Collaborates with leadership and team members to identify process improvement opportunities.
• Manages and leads process review (Medium Impact) with the business, following the BPI Process.
• Contributes to the development, implementation, and establishment of process improvement principles into business areas as needed.
• Leads the development of sustainable, repeatable, quantifiable business improvements with project teams and Business Technology.
• Utilizes Enterprise Process Center to map new or existing processes, uncovering waste, development of standard operating procedures, metrics and future state designs.

Training

• Trains and develops team leaders and team members in process improvement methodologies. 
• Creates training guides, presentations, videos, communication plans and timelines.
• Leads/supports training via WebEx or individually.

• Bachelor’s degree in business administration or business management, finance, or related field or an equivalent combination of education and experience sufficient to perform the essential functions of the job.
• Intermediate-level experience in process analysis, preferably in a financial services environment. 
• LeanSix Sigma Certification, Six Sigma Green Belt Certification, and/or Change Management certifications strongly preferred.
• Proficient knowledge of process improvement and project management systems.
• Solid organizational, verbal/written communication, project coordination and leadership Ability to work independently.
• Ability to manage multiple projects with varying priorities. 
• Self-starter, with ability to work with limited supervision, either individually or as part of a team.
• Proficient critical thinking skills; demonstrates initiative, attention to detail and accuracy.
• Willingness to learn and change in a dynamic environment.
• Proven client service and effective team skills.
• Strong listening, written and verbal communication skills, with ability to communicate at all levels of the organization. 
• Proficient analytical skills and ability to provide recommendations which drive decisions with metrics.
• Strong computer skills including MS Office applications (Excel, Word, PowerPoint, Outlook).

Our job titles may span more than one career level (associate, senior, principal, etc.). The actual title and base pay offered is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role is eligible for variable compensation and other benefits.