Comply
Comply26d ago

Service Desk Analyst

Yorkmid
Customer SupportOtherService Desk Analyst
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Quick Summary

Overview

Who Are We: Comply is the leading provider of compliance SaaS and consulting services for the global financial services sector. With more than 5,000 clients and hundreds of employees across the globe,

Technical Tools
Customer SupportOtherService Desk Analyst
Who Are We:

Comply is the leading provider of compliance SaaS and consulting services for the global financial services sector. With more than 5,000 clients and hundreds of employees across the globe, Comply empowers Chief Compliance Officers and their teams to proactively manage regulatory obligations, mitigate risk, and scale with efficiency and confidence.

Comply serves thousands of global financial services clients including broker-dealers, insurers, investment banks, private funds, RIAs, and wealth managers who rely on Comply offerings to power their compliance programs.

To learn more about Comply, visit comply.com


The Role: 
 

Comply is seeking a Service Desk Analyst to play a central role in delivering first-class support to our clients. Acting as the first point of contact, you will handle incoming queries, manage support tickets, and ensure issues are resolved efficiently and professionally. This role requires excellent communication, problem-solving skills, and a customer-first mindset.

You will also support client onboarding, assist with system configuration, and provide feedback to internal teams to continuously improve our product and services. This is a great opportunity to be part of a dynamic and growing company where your input will make a real impact.

Service Desk Support
  • Manage day-to-day client support tickets via the support desk.
  • Ensure service levels (SLAs) and quality standards are consistently met.
  • Communicate with clients clearly and professionally to resolve issues.
  • System Configurations & Client Support
  • Configure system features to meet client requirements.
  • Present configured solutions to internal teams and clients.
  • Assist with client questions during post-implementation handover
  • Problem Solving & Escalation
  • Investigate, research, and resolve client issues.
  • Escalate advanced IT cases to relevant teams where needed.
  • Contribute to user acceptance testing (UAT) and quality assurance.
  • Collaboration & Continuous Improvement
  • Work closely with Support, Implementation, and Product teams.
  • Provide client feedback to improve product features.
  • Participate in projects during onboarding and implementation phases.
  • Excellent written and verbal communication skills
  • Strong problem-solving and analytical mindset 
  • Ability to manage multiple priorities and switch contexts effectively.
  • Strong relationship-building skills, both internal and external.
  • Fast learner, adaptable, and proactive.
  • Committed to values of Team, Trust, and Transparency.
  • Experience with MS office and collaboration tools are a plus. 
  • Prior exposure to SaaS or financial services environments is desirable. 
  • Listing Details

    Posted
    March 31, 2026
    First seen
    April 2, 2026
    Last seen
    April 26, 2026

    Posting Health

    Days active
    23
    Repost count
    0
    Trust Level
    32%
    Scored at
    April 26, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
    Comply
    Comply
    lever
    Employees
    5
    Founded
    2018
    View company profile
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    ComplyService Desk Analyst