HR Specialist

About our company Confie is the largest independent personal lines insurance agency and broker in the United States—serving customers nationwide. In 2010, we established our Shared Services Center in Tijuana, Baja California, creating a world-class operation built to efficiently support our customers, drive innovation, and develop exceptional talent. Since then, our Mexico operation has become a vital extension of our organization, strengthening the work that powers our U.S. business and elevating the experience of customers across all 50 states. Today, more than 1,800 team members—both on-site and remote—help fuel our success with a focus on quality, consistency, and operational excellence. Our growth reflects a deep investment in technology, continuous improvement, and—most importantly—our people. We foster an inclusive, fast-paced, and collaborative culture where employees are encouraged to grow and build long-term careers with a company shaping the future of insurance. Learn more at www.confiemx.com Job Description Responsible for executing and ensuring the integrity of core Human Resources processes, with a strong focus on employee administration, employee relations, and regulatory compliance in high-volume environments. Acts as a key HR point of contact for employees and leaders, ensuring consistent application of policies, proper handling of employee cases, and adherence to legal and internal compliance requirements. This role operates with a high level of ownership over HR processes, employee data accuracy, and audit readiness, contributing to a compliant, scalable, and employee-focused HR operation Key Responsibilities Employee Administration & HR Operations Execute and ensure accuracy of employee lifecycle processes (hires, changes, terminations, and employee data updates). Ensure data integrity across HR systems, maintaining compliance with internal policies and local labor regulations. Manage and oversee employee administration processes related to social security and statutory compliance (IMSS, Infonavit, Fonacot, among others). Ensure timely and accurate updates in IDSE and other government platforms, in coordination with Payroll and relevant stakeholders. Partner with Payroll and HR functions to ensure correct execution of processes impacting compensation, benefits, and employee records. Support workforce administration for large employee populations (+500 HC), ensuring consistency and scalability of processes. Employee Relations Provide guidance to leaders on employee relations matters, including performance concerns, disciplinary processes, and workplace conflicts. Manage employee relations cases, ensuring proper documentation, consistency in decision-making, and compliance with labor regulations. Support investigations and resolution of employee issues, escalating complex or high-risk cases as needed. Promote a positive work environment through proactive identification and resolution of employee concerns. Compensation & Benefits Support Support execution of compensation-related processes such as promotions, salary adjustments, and internal movements, ensuring alignment with internal guidelines. Act as point of contact for employee inquiries related to benefits, providing clarity and appropriate guidance. Collaborate with Compensation & Benefits and Payroll teams on data validation and operational execution. Labor Compliance & STPS Interaction Support compliance with applicable labor laws and internal policies, ensuring proper implementation across HR processes. Assist in preparation and coordination of labor inspections (STPS), ensuring employee records, documentation, and processes are audit-ready. Support responses to inspections, audits, and authority requirements in coordination with Legal and HR leadership. Ensure proper documentation and consistency in employee relations processes to mitigate legal and compliance risks. Identify potential compliance gaps and escalate risks appropriately. Compliance & Audit Accountability Ensure compliance with internal HR policies, procedures, and applicable labor and social security regulations. Maintain audit-ready documentation and ensure traceability of all employee lifecycle actions. Monitor data accuracy and identify inconsistencies or risks in HR records and processes. Participate in internal and external audits, ensuring timely and accurate delivery of information. Support resolution of audit findings and reinforce adherence to standardized HR processes. Promote governance, consistency, and operational discipline across HR administration practices. Data Management & Reporting Generate and analyze HR reports (headcount, turnover, employee movements, etc.) to support operational decision-making. Ensure accuracy and consistency of HR data used for reporting and compliance purposes. Identify trends, inconsistencies, or risks in workforce data and escalate as needed. Stakeholder Partnership Partner with Operations, Payroll, TA, and HR teams to ensure seamless execution of HR processes. Act as a trusted point of contact for leaders, providing guidance on HR processes and policies. Support alignment and consistency in HR practices across high-volume operations such as contact centers. Requirements Bachelor’s degree in Human Resources, Business Administration, or related field. 2–4 years of experience in Human Resources. Experience in employee administration and employee relations. Experience supporting high-volume populations (preferred: contact center or similar environments). Technical Skills Proficiency in HR systems (TRESS is a plus, not required). Experience or knowledge in IDSE management and compliance processes related to IMSS, Infonavit, and Fonacot. Intermediate Excel skills focused on reporting and data analysis (no macros required). Languages Spanish: Native / Fluent English: Intermediate to advanced (written and spoken in professional environments) Core Competencies Ownership and accountability Strong sense of compliance and attention to detail Service-oriented mindset with focus on employee experience Effective communication and stakeholder management Analytical thinking and problem-solving Ability to operate in high-volume, fast-paced environments Sound judgment in handling sensitive employee matters Benefits Competitive weekly salary Legal benefits Christmas bonus Savings fund Profit sharing (PTU) Vacation days Vacation premium Extra paid days off Private medical insurance and preventative care Friendly work environment Financing and discounts at local restaurants and coffee shops Growth opportunities