Director, Renewal Management

At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.

Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line.

• Define and execute a global renewals strategy aligned to company retention, revenue, and customer experience goals for the customer base below $100,000 ACV.  
• Build scalable renewal processes that improve efficiency, predictability, and renewal velocity while reducing churn risk. 
• Lead quarterly planning, renewal calendar execution, and long-term strategic initiatives. 

• Lead, mentor, and develop a high-performing global renewals organization for our renewals offshore team. 
• Establish clear KPIs, performance expectations, and coaching frameworks. 
• Partner with offshore Operations and Talent teams on hiring, onboarding, enablement, and compensation programs. 

• Own the full renewal motion for annual and multi-year contracts. 
• Partner with Sales, Customer Success, Product, Legal, Finance, and Deal Desk to resolve blockers and improve customer outcomes. 
• Drive price increases, multi-year strategies, expansion identification, and churn mitigation. 

• Deliver accurate renewal forecasts and executive-level reporting. 
• Analyze churn, downgrades, and expansion by segment, geography, and customer cohort. 
• Develop and improve dashboards and operational insights to improve renewal predictability. 

• Ensure adherence to pricing, contract, and approval policies. 
• Align renewal ownership and engagement models with Sales and unmanaged Customer Success leadership. 
• Drive automation, AI-powered workflows, and continuous process improvement. 
• Customer Advocacy & Experience 
• Champion a customer-first renewal experience. 
• Act as escalation point for complex and high-risk renewals. 
• Guide renewal messaging and internal enablement. 

• Proven experience leading high-volume, transactional renewal operations in a SaaS or subscription-based business. 
• 7–9 years of relevant SaaS experience in Renewals, Customer Success, Revenue Operations, or Account Management. 
• 2–4 years of people leadership experience, with a strong preference for managing fully offshore or globally distributed teams. 
• Strong operational excellence and process design skills. 
• Ability to manage and forecast large renewal portfolios with high accuracy. 
• Experience with auto-renewal programs and contract-driven renewal models. 
• Excellent cross-functional communication skills. 
• Strong analytical and systems mindset. 
• Comfort working in a fast-moving, metrics-driven environment. 
• Experience driving technology-enabled improvements (automation, AI-assisted workflows, CRM hygiene, queue management tools). 

• Gross and Net Renewal Rates 
• Expansion ACV 
• Churn and downgrade reduction 
• Forecast accuracy 
• Team performance and retention 
• 100% on time renewals – monthly, quarterly, and annually 

If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you! 

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