Connectwise21d ago

Partner Success Manager - German Speaking

UkdRemotemid

OtherCustomer SuccessPartner Success Manager

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Quick Summary

Key Responsibilities

Provides support to the Sales, Marketing, and Support team(s), with a high attention to detail Researches, analyzes, and documents findings May coach, review,

Requirements Summary

Bachelor’s degree required in related field or equivalent business experience 6+ years of relevant experience Preferred: 5+ years in SaaS industry ConnectWise is an Equal Op

Technical Tools

OtherCustomer SuccessPartner Success Manager

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Responsibilities

~1 min read

→Provides support to the Sales, Marketing, and Support team(s), with a high attention to detail
→Researches, analyzes, and documents findings
→May coach, review, and/or delegate work to other team members
→Ensures that partners receive maximum value from their investments in the ConnectWise platform, utilizing all of their licenses, identifying new opportunities, and collaborating with other ConnectWise
stakeholders to ensure adoption and a successful renewal
→Proposes solutions to partner problems based on the ConnectWise platform and deep understanding of
the partners business
→Develops an understanding of typical business challenges faced by partners and common objectives to appropriately map ConnectWise platform features and associated business benefits to address their
needs
→Acts as an escalation point to drive resolution in a timely, proactive manner
→Travels to partner locations and IT Nation events
→Helps create scalable playbooks and process around partner interactions and profiles that can be used
across the entire PSM team
→Identifies processes to facilitate cross-functional communication, prioritization, and visibility for
requests and escalations

Fluent in German and English
Ability to manage large projects and processes independently with limited supervision
Recognized subject matter expert of industry standards
Ability to situationally adapt and understand new technology/processes as per partner requirements
Strong knowledge of business processes cross-functionally
Ability to quickly grasp and distinctly explain technological and business concepts
Strong knowledge of the IT Service Provider market and business
Technical acumen and business management skills