Account Maintenance Specialist

Schedule: Monday- Friday 8-5pm MST

Location: Hybrid - In office Tuesday, Wednesday and Thursday

At Conservice, our mission is to simplify utility management for our clients, ensuring a seamless experience right from day one. As an Account Maintenance Specialist, you will play a vital role in setting up our clients for long-term success. We are dedicated to helping our team members build well-rounded skill sets for future career advancement while fostering an innovative, problem-solving culture.

When new properties go live, complex account setup or utility processing challenges can occasionally arise. In this key operational role, you will serve as the primary detective and problem solver. You will research system issues, update database records, and optimize workflows to ensure utility bills are processed smoothly.

(Bonus: This is a minimal-phone position with 5% or less daily phone time—ideal for focused researchers!)

• →

  Root-Cause Research: Investigate database accounts to identify and resolve underlying issues preventing utility bills from processing correctly.

• →

  Database Maintenance: Update and maintain property and account information in the Conservice system to ensure accuracy and prevent future setup roadblocks.

• →

  Vendor & Utility Tracking: Research changes with utility providers and input new vendors accurately into the internal database.

• →

  Process Innovation: Identify inefficiencies in current workflows and collaborate to design creative, streamlined solutions.

• →

  Cross-Team Impact: Serve as a trusted operational resource for clients and internal teams to ensure accurate system setups.

• Investigative Mindset: Naturally curious with a drive to dig deep, find the "why" behind system discrepancies, and resolve issues.

• Detail-Oriented & Organized: Exceptional accuracy and organizational skills, with the ability to manage priorities and deliver results.

• Self-Motivated: Strong focus and self-drive when performing detailed or repetitive data tasks.

• Ownership & Accountability: Takes pride in taking full ownership of work quality and performance.

• Communication: Clear, professional written and verbal communication skills.

• Low-Phone Preference: Comfortable working mostly in databases, back-end systems, and written correspondence (phone usage is 5% or less).