Activations Specialist

As an Activations Specialist, you will: 

• →Learn and follow complex, unique, and different methodologies to meet client needs by navigating different documents, programs, and websites almost simultaneously
• →Coordinate utility requests with utility providers through phone, email, fax, and online
• →Resolve urgent issues in a timely manner
• →Provide updates through notes and messages to clients through Conservice software, professional written correspondence is expected
• →Maintain relationships with brokers through direct professional contact and communication
• →High phone usage -spending more than 90% of your day on outbound calls with utility providers scheduling start/stop dates for utility accounts, confirming account information, researching and addressing incomplete utility requests and property issues (i.e. liens, balances, inspection, and repairs)
• →Expected to complete multiple utility requests while waiting on hold, through other modes of activation processes (ie. paper forms, email, or online)
• →Able to maintain a strong workflow while under shifting priorities and tight or short deadlines, which increases stress
• →Authorized to pay account balances and request payments 

• Adaptability and problem-solving skills
• Attention to detail with the purpose of achieving high accuracy 
• Professional communication skills, written and verbal
• Excellent computer navigation skills
• Good organizational and time management skills to maximize completed work and prioritization 
• Willingness to learn Conservice software 
• Ability to work independently and with a team 
• Comfortable being on the phone working with utility providers
• A desire to learn and grow

• High School Diploma or GED