Senior Customer Implementation Specialist - Rome or Madrid (hybrid)

As a Senior Customer Implementation Specialist here at Convera, you will lead the implementation process for complex customer engagements, providing advanced technical expertise and project management. This role involves managing high-stakes projects, mentoring junior team members, and contributing to the continuous improvement of implementation practices. The ideal candidate has significant experience in customer implementation, excels at problem-solving, and thrives in a customer-facing role.

• Lead end-to-end implementation for large or complex customer projects, ensuring successful deployment and adoption.
• Act as a trusted advisor to customers, guiding them through technical and operational aspects of implementation.
• Oversee and mentor junior implementation specialists, providing guidance and support as needed.
• Develop detailed project plans, including timelines, resource allocation, and risk assessments.
• Troubleshoot and resolve advanced technical challenges during implementation, escalating to engineering teams when necessary.
• Collaborate with cross-functional teams to address customer-specific needs and ensure alignment with product capabilities.
• Continuously evaluate and improve implementation processes to enhance efficiency and customer satisfaction.
• Provide feedback to Product and Engineering teams based on customer implementation experiences.

• Extensive and progressive experience in customer implementation, technical support, or a related field.
• Proven expertise in managing complex implementation projects.
• Strong leadership skills, with experience mentoring or leading junior team members.
• Advanced technical knowledge of system integration, data migration, and solution configuration.
• Excellent project management and organizational skills.
• Familiarity with CRM and project management tools (e.g., Salesforce, JIRA, Smartsheets, Asana, or similar).

• Bachelor’s degree in Business, Computer Science, or a related field (Master’s degree preferred).
• Experience with API and SWIFT implementations

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. 

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

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