Senior Product Manager

Conversica is looking for a Senior Product Manager to help shape the next generation of our AI-powered products. This role sits at the intersection of customers, engineering, sales, and customer success, translating customer and market needs into clear product direction and solutions that create measurable business impact.

Working closely with the Chief Product Officer, you will lead product discovery, help define new product capabilities, partner with Engineering throughout the development lifecycle, and support the successful introduction of new products and features to the market.

This is an opportunity to influence the future direction of Conversica’s product portfolio and contribute across the full product lifecycle, from customer discovery and product definition through launch and adoption.

• Conduct customer discovery interviews and market research to identify customer needs, pain points, and market opportunities.

• Help shape product strategy and priorities in alignment with company objectives.

• Translate customer and market insights into clear product requirements, functional specifications, and user stories.

• Prioritize product initiatives based on customer value, business impact, strategic alignment, and technical feasibility.

• Bring customer insights and market perspectives into roadmap and product-planning discussions.

• Partner closely with Engineering throughout the product development lifecycle.

• Provide clear context, requirements, and success criteria for new product capabilities.

• Work through product questions and tradeoffs with technical and cross-functional stakeholders.

• Drive alignment across Product, Engineering, Sales, and Customer Success.

• Support roadmap planning, feature prioritization, and product decision-making.

• Develop clear product positioning, messaging, and value propositions.

• Partner with Sales, Customer Success, and Marketing to plan and execute product launches.

• Create sales enablement materials, competitive insights, and internal product education.

• Ensure customer-facing teams understand new product capabilities, their intended value, and how to position them effectively.

• Contribute product content and product demonstrations to support launches and customer education. 

• Gather feedback following launches to inform adoption efforts and future product improvements.

• Serve as a strong voice of the customer across the organization.

• Build trusted relationships with Product, Engineering, Sales, Customer Success, Marketing, and executive leadership.

• Influence product decisions through customer feedback, market knowledge, business context, and data.

• Communicate product direction and decisions clearly to both technical and nontechnical audiences.