Senior Design Operations Manager

ABOUT CoorB We build full-fledged innovative solutions with a focus on process automation, user experience enhancement, and advanced data analytics. With our extensive industry expertise, we help achieve operational excellence, future-proof your IT investments, and ensure a competitive edge in the ever-evolving finance industry. OUR OPPORTUNITY We are looking for a Senior Design Operations Manager to establish and maintain the design systems, standards, governance, tooling, and quality processes supporting large-scale digital banking engagements. The role ensures consistency, accessibility, documentation, and efficient collaboration between design and engineering teams. YOU WILL » Assess and enhance enterprise design systems, identifying gaps, improvements, and consolidation opportunities. » Own the design-system roadmap, versioning, contribution process, and controlled adoption. » Manage design tokens, libraries, components, and their relationship with digital banking platforms such as Backbase. » Maintain custom-component registers and governance documentation. » Define and govern WCAG 2.2 AA accessibility standards and acceptance criteria. » Conduct accessibility reviews and track findings through resolution. » Establish documentation standards for journeys, components, design decisions, and developer handover. » Own design handover standards covering responsive behaviour, accessibility, Arabic RTL, content, motion, and usability requirements. » Run design QA to validate implemented journeys against approved designs and specifications. » Define quality gates, triage issues, and ensure high-severity findings are resolved and retested. » Manage design tooling, workspace structure, permissions, libraries, naming conventions, and licences. » Maintain bilingual design structures supporting Arabic RTL and English LTR. » Track design operations metrics such as reuse, rework, throughput, and cycle time. » Support onboarding, team workflow, capacity planning, and knowledge transfer. » Ensure design assets and repositories follow client security requirements. » Support transition of design systems, tools, and knowledge to client teams. Requirements » TO BE SUCCESSFUL IN THE ROLE YOU NEED » 6–10 years of relevant experience, including 3+ years in design operations or design systems roles. » Proven experience managing design systems and standards across large design teams. » Advanced Figma administration, including workspace, libraries, permissions, branching, and plugins. » Strong knowledge of design tokens and component-library management. » Experience with design-system governance, versioning, and controlled releases. » Strong working knowledge of WCAG 2.2 AA and accessibility auditing. » Experience performing design QA against build specifications and managing issue resolution. » Strong documentation, knowledge-management, and process-management skills. » Excellent communication and facilitation skills in English. » Experience with Backbase or other digital banking platforms is an advantage. » Arabic/RTL and bilingual design experience is an advantage. » Banking, fintech, or other regulated-industry experience is a plus. » Experience with design automation, Figma plugins, research operations, or accessibility certifications is an advantage. » Degree or diploma in Design, Information Management, or a related field, or equivalent practical experience.