Customer Service Agent - Puerto Vallarta (six month fixed term)

• →A minimum of 2 years of customer service or community service experience.
• →Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).
• →Typing speed of at least 25 WPM.
• →Ability to consistently lift 25 kgs.
• →Must be able to bend, stoop, squat, reach and grasp.
• →Flexibility to work varied shifts (e.g., weekends, holidays).
• →Ability to participate in paid training.
• →Ability to learn and operate a computerized reservation system.
• →Ability to adapt to performing work according to set procedures.
• →Ability to anticipate needs of others in a fast-paced environment.
• →Ability to communicate in Spanish and English.
• →High school diploma or equivalent.
• →Minimum age of 18.
• →Must have the legal right to accept employment in Mexico.

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Annual bonus plans
• Generous holiday and paid time off

Equal Employment Opportunity Policy Statement  It is the policy of Alaska Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.   

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.  

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”).  All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.   

To implement this policy, we will: 

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; 

(2) Ensure that employment decisions are based only on valid job requirements; and 

(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. 

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions  of VEVRAA.