Senior ERP Implementation Specialist - 9995

ColombiaRemotesenior

Implementation SpecialistCustomer Success

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Quick Summary

Key Responsibilities

Leading the implementation design with customers and supporting external implementation partners as a subject matter expert Advising customers on Coupa best practices,

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Implementation SpecialistCustomer Success

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of Lead Solution Architect to Coupa:

This is an outstanding opportunity to join a high-growth organisation in a key role where you can impact and fuel your career development.

Our Professional Services Teams work closely with Coupa Customers, Partners and internal Product Management to implement the most valuable solutions for our customers.

As experts in Supplier Risk and Performance Management processes, your main goal is to support the design, implementation and deployment of our products, to deliver best practice solutions and to ensure customer success, all while driving efficiencies and improvements.

You will work will focus on the Supplier Risk and modules, including Supplier Information Management and Coupa Risk Assess, however you will have the opportunity to collaborate in and develop expertise across the broader suite.

Responsibilities

~4 min read

→Leading the implementation design with customers and supporting external implementation partners as a subject matter expert
→Advising customers on Coupa best practices, using industry knowledge to ensure the best possible functional design is implemented
→Leading and supporting customer design workshops to guide customers through the implementation journey
→Supporting design reviews and collaborating with Product Management on the strategic direction of the product
→A Subject Matter Expert (SME) for Coupa’s Supplier Management Suite of products including Supplier Information Management, Risk Aware and Coupa Risk Assess
→Managing customers where up to 50% of your time may include travel

→Minimum 5 years of experience in any of these areas: Procurement, Supplier Management, or 3rd Party Risk Management, either internally via a procurement or supply chain organization or externally with a consulting firm or software provider
→Candidates should have extremely strong client management skills and be able to work with customers to execute an implementation plan that works towards a rapid, successful go live
→Previous consulting experience with Coupa Risk Assess or similar solution required
→Previous senior consulting experience with the following applications is a solid predictor of success: Aravo, Archer, Process Unity, OneSource or other widely used 3rd Party Risk Management application
→Strong written and verbal communication skills

At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being . We offer a comprehensive suite of benefits designed to help you and your family thrive:

Global Well-Being Perks (For All Employees Globally)

→Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
→Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
→Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
→Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
→Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
→Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .

Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Please be advised that inquiries or resumes from recruiters will not be accepted.

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