[Coupang Pay] Senior HR Generalist

South Korea·Seoulsenior

Hr SpecialistPeople

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Quick Summary

Overview

C o mpany Introduction The fintech business of Coupang is reimagining financial services for both our consumers and sellers, so they can do more with their money.

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Hr SpecialistPeople

Company Introduction

The fintech business of Coupang is reimagining financial services for both our consumers and sellers, so they can do more with their money.

Coupang Pay focuses on delivering innovative payment and financial services solutions to everyone who uses the Coupang app — from customers buying products on Coupang.com, to marketplace vendors, and restaurants that offer their services via Coupang Eats. We develop solutions with our latest tech innovations to serve the growing needs of Coupang’s customers in Korea and Taiwan. This includes Coupay, an online wallet with a proprietary one-touch payment capability. 

In particular, we are rapidly scaling the Wow credit card, a co-branded card that offers industry-leading rewards as part of our efforts to maximize customer values. For sellers, we are building out multiple liquidity options to help small and medium sized enterprises grow their business, using BaaS (Banking as a Service) capability.

If you want to leverage your extensive experience within the fintech space, join us. We help customers spend less time checking out so they can spend more time shopping for what they love.

Responsibilities

~2 min read

→This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.

→A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.

→A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email (recruitingops@coupangpay.com). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.

→In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.

→The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.

Manage the full employee lifecycle across all HRM functions, ensuring seamless execution of HR processes from onboarding through offboarding in accordance with company SOPs, while delivering positive employee experience throughout the journey.

Drive and manage key HR cycles, including performance and compensation reviews.

Partner closely with Legal and Compliance teams to manage HR policies and internal regulations, and support audits and inspections conducted by government authorities.

Effectively manage employee relations matters in collaboration with the HR Legal team, ensuring appropriate resolution and mitigating organizational risk.

Facilitate and manage formal HR governance processes, including Labor-Management Council meetings, Employee Disciplinary Committees, and other employee relations procedures.

Partner with business leaders to build and sustain a high-performance culture across Coupang Pay.

Act as a trusted advisor to managers and leaders by identifying organizational challenges and opportunities and collaboratively driving effective solutions.