Principal Program Manager (S&D - Global Ops)

Responsibilities will include, but not be limited to, the following:

• →Engage directly with internal users to clarify their top problem and identify the root cause.
• →Align the vision, strategy and success metrics to help solve the identified problems with help of human data labeling and operations’ teams.
• →Create the program execution plan and track progress consistently, considering the necessary trade-offs and optimizing for the best customer experience.
• →Identify the resources necessary to solve the Customer problems, onboard them into the cross-functional team, and rally them behind the org’s vision.
• →Lead the program metrics implementation to achieve our business goal while meeting a high-quality bar.
• →Drive alignment with stakeholders & senior leadership, and provide regular updates on the initiative(s).

1. →This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.  
2. →A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.  
3. →A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email (recruitingops@coupang.com). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.  
4. →In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.  
5. →The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable. 

• Experience in data-centric operations such as managing data labeling teams building for products leveraging ML/LLMs.
• Experience doing customer research including Usability Testing & Interviews.
• Track record of managing innovative programs for a large technology-first company.
• Track record of using data and quantitative research methodologies for operational excellence.
• Ability to think strategically and at the same time stay on top of tactical execution in an agile environment.
• Not afraid of making decisions and taking calculated risks.
• Experience working with multiple teams across different geographies.

• Data-native and analytical thinker who works well in a global, fast-paced, data-driven, cross-functional, and highly ambiguous entrepreneurial environment.
• Bias for action and willingness to get your hands dirty to get the job.
• Sound business judgment and proven ability to effectively communicate and influence others, including executive level.
• Ability to think strategically and at the same time stay on top of tactical execution demonstrating agility of actions.

• Bachelor’s degree in Engineering, or equivalent practical experience.
• 8+ years of experience in Program Management.
• Excellent written and verbal communication skills in Korean and English.