Principal, Trust and Safety Compliance

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  Strategy Development: Develop and execute the overall Trust and Safety strategy aligned with the company's compliance vision to mitigate risk, address abuse, and foster a safe and supportive space for our customers. Stay up-to-date with industry trends and emerging threats to proactively identify potential risks. 

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  Policy Development: Establish and update policies, guidelines, and standards related to trust and safety to improve overall risk and compliance outcomes. Ensure compliance with relevant laws, regulations, and industry standards. 

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  Detection and Prevention: Implement robust systems and protocols to detect and prevent fraudulent activities by sellers/suppliers including counterfeits, IP infringement across the platform. Utilize data-driven insights and analytics to improve detection methods continually. 

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  Collaboration: Collaborate with product, engineering, legal, and customer support teams to integrate trust and safety measures into the platform's design and functionalities. 

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  Incident Response and Investigation: Oversee the investigation of reported incidents, coordinate with relevant teams, and take appropriate actions to resolve issues promptly while maintaining transparency with affected parties. 

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  Compliance and Reporting: Monitor and report on trust and safety metrics, compliance, and performance indicators. Provide regular updates to the executive team and stakeholders. 

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  Continuous Improvement: Drive a culture of continuous improvement, innovation, and excellence within the Trust and Safety team with key focus on automation and systems development for identification of trust and safety issues

• Bachelor's degree in a relevant field; advanced degree preferred. 

• At least 10 years of experience in Trust and Safety, Risk Management, Fraud Controls or related fields. 

• Proven track record of successfully managing trust and safety operations in a high-volume eCommerce environment. 

• Strong knowledge of industry best practices, compliance requirements, and global regulations related to user safety, privacy, and fraud prevention. 

• Excellent leadership and team management skills  

• Data-driven decision-making skills and the ability to analyze complex data sets to identify patterns and trends. 

• Exceptional communication and interpersonal skills to effectively collaborate with internal and external stakeholders. 

• Demonstrated experience in crisis management and incident response. 

• Proactive and adaptable, with a strong ability to thrive in a fast-paced and rapidly changing eCommerce environment. 

• Hybrid 

Details to consider 

• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 
   

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