Senior Manager, FC Management

Coupang is one of the largest ecommerce companies in Asia and reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

We’ve launched the cross-border ecommerce team in Tokyo including multiple fulfilment models, offering two/three-day delivery to Korea and Taiwan on a wide range of selection.

We are looking for high performers to lead expansion of the Japan business. This is an exceptional opportunity to become a part of Coupang’s global ecommerce growth and create a world where our customers wonder, “How did we ever live without Coupang?”

As the senior Operational Manager for CGF, you will be the key leader responsible for the end-to-end fulfillment operations across all CGF warehouses. You will oversee all physical activities—from inbound receiving and inventory management to picking, packing, and outbound dispatch. Your mission is to ensure operational excellence, high-level efficiency, and strict adherence to SLAs, while scaling operations to handle peak season surges.

Key Responsibilities

1. End-to-End Fulfillment Oversight

• Operational Execution: Lead the daily operations of all fulfillment centers, ensuring seamless execution of inbound (receiving/put-away), inventory control, and outbound (picking/packing/shipping) workflows.
• KPI Management: Own and drive key operational metrics, including Service Level Agreements (SLAs), Inventory Record Accuracy (IRA), order fulfillment rates, and on-time shipment performance.
• Resource Optimization: Strategically allocate manpower, equipment, and consumables based on volume forecasts to maximize productivity and cost-efficiency.

1. Quality, Compliance, and Safety

• SOP Development: Design, implement, and continuously refine Standard Operating Procedures (SOPs) to ensure consistent, high-quality operations across all global sites.
• Incident Management: Establish rapid-response mechanisms for operational exceptions (e.g., lost/damaged packages, mis-shipments) and drive Root Cause Analysis (RCA) to prevent recurrence.
• Safety & Standards: Ensure all warehouse facilities strictly adhere to 5S methodology and local workplace health and safety regulations.

1. Vendor & Stakeholder Management

• 3PL Performance: Conduct regular audits and performance reviews of third-party logistics (3PL) partners to ensure they meet the company’s stringent quality requirements.
• Cost Control: Monitor and optimize operational expenses, identifying opportunities to reduce Cost Per Unit (CPU) through process improvements and lean management.

1. Digital Transformation & Innovation

• System Proficiency: Leverage WMS (Warehouse Management System) and data dashboards to perform real-time monitoring and predictive analysis.

• Experience: 5+ years of experience in warehouse management, with at least 3 years in a leadership role within large-scale e-commerce fulfillment (e.g., Amazon FBA, JD Logistics, or equivalent).
• Proven Track Record: Experience managing peak season operations (e.g., 11.11, Black Friday) with high-pressure, high-volume requirements.
• Technical Expertise: Strong proficiency in WMS/TMS logic, lean manufacturing principles, and Six Sigma methodology.
• Data-Driven: Ability to translate complex data into actionable operational insights.
• Soft Skills: Exceptional leadership and cross-functional communication skills; ability to influence stakeholders and manage remote teams.
• Language: Japanese. Fluency in both Japanese and English, or Korean/Chinses is better for global collaboration.

書類選考 → 電話／Zoom面接 → オンサイト（またはオンライン）面接 → 内定
※職種や状況により、プロセスが変更される場合があります。
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• 雇用形態：正社員

• 本求人は、募集枠が充足された場合、掲載終了日より前に募集を終了する可能性があります。
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• 入社時または入社後の業務内容・職位は、候補者の経験や事業上の必要性に応じて変更となる可能性があります。変更後の職務内容・職位については、特別な制限を設けないものとし、入社前に適切なタイミングでご案内いたします。
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