Dealer Services Outside Specialist II (Manheim Milwaukee)

Love cars? Love people? You might just love this job. We’re on the lookout for a Dealer Services Outside Specialist II to join our crew at Manheim, part of the Cox family of businesses.

This isn’t your average desk job. You’ll be monitoring and coordinating activities associated with the preparation and sale of customer vehicles throughout the auction process in ways that meet or exceed customer expectation and contribute to efficient sales operations.

Perks? You bet:

• Competitive pay
• Referral bonuses once you’re on board
• 30+ days of paid vacation and company holidays per year (from day 1)
• Great healthcare benefits from day 1
• 10 days of free child or senior care through Care.com
• Generous 401(k) with up to 8% company match
• Employee discounts on hundreds of items
• Great coworkers who love being part of a team

At Cox, we believe in being transparent – [click here for our benefits overview].

Here’s what you’ll be doing:

• Working outside in all weather conditions
• Monitoring vehicle preparation and sale process and communicating with lane, department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day and ensuring vehicles are re-run if necessary
• Providing direct communication to customers to ensure their expectations are met and service issues are resolved
• Educating dealers on all Manheim products and services
• Investigating, troubleshooting, and resolving customer problems and issues
• Serving as a liaison between customers, sales teams, and location personnel to reconcile problems and to maintain a high level of customer service
• Walking vehicles for/with account representative and making recommendations for reconditioning to increase vehicle value
• Reviewing vehicles in sales line-up, locating missing vehicles, and coordinating with customers and operations to ensure that vehicles are prepared for sale (i.e., approval for repairs, frame checks, mileage, and VIN check)
• Maintaining communication with vehicle check-in and lot operations to ensure all required processing is completed on dealer vehicles (i.e., recon, inspections, details, mech checks etc.)
• Following up as necessary with mechanical shop to determine repair ETAs
• Coordinating with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles
• Reviewing vehicles in sale line up, locating missing vehicles, determining inoperable vehicle and communicating findings to inside Dealer Services team

Who You Are:
Quick thinker, problem solver, relationship builder — and ready to make every auction day a success.

Minimum:

• A high school diploma or GED and 3 years of experience in a related field. The right candidate could also have a different combination of education and experience, such as a degree or certification or 5 years of experience in a related field.
• Strong communication and interpersonal skills.
• Computer skills, including ability use Internet and MS Office
• Ability to adapt to and work effectively within a constantly changing environment
• Excellent customer service and problem solving skills required
• The ability to perform at a high level and adapt within a fast-paced team environment.
• The ability to sit or stand for prolonged periods of time, perform repetitive tasks and lift up to 15 pounds.
• Vision requirements include being able to see close, far and in color, judge distances and adapt to changes in focus

Preferred:

• Automotive/technician knowledge preferred