Fleet Operations Support Specialist II - Cox Automotive Fleet Ops

Atlanta Gamid

Customer SupportOperations Support Specialist

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Quick Summary

Technical Tools

Customer SupportOperations Support Specialist

Cox Automotive - USA

Vehicle Operations

Fleet Operations Support Specialist II

Individual Contributor

Yes, 5% of the time

Day

What We Offer

~1 min read

Hourly base pay rate is $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

The Fleet Operations Support Specialist II will work with stakeholders internally and externally to ensure compliance with vehicle registration entities, department of transportation, and other regulatory agencies related to the use of vehicles. The position will be supporting all divisions under the Cox umbrella as well as external customers and will require a consultative approach, excellent customer service and strong vendor management.

Complete state forms to support vehicle registration renewal, state transfer, re-title and other motor vehicle transactions to keep assets compliant

Support title management to ensure security of assets and availability of documentation for vehicle sales

Communicate with customers to complete pre-requirements such as emissions, weight slips and other inspections

Receive incoming mail, sort mail, and file appropriately

Mail out completed product as required by customer policies

Gather fleet related requirements and submissions to regulatory agencies related to DOT, IRP, IFTA and UCR

Ensure billing accuracy and timely processing of payment

Update asset status and all relevant compliance details in Cox asset database in a timely manner

Maintain, update and document regulatory processes and requirements

Meet with vendors to ensure competitive lead times, quality, value and innovation

Help support automations within Cox systems with vendors and customers

Requirements

~1 min read

High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field

Strong interpersonal skills and the ability to effectively communicate with peers, business partners, and leadership
Ability to interact with internal and external business partners supporting corporate policy, standards, processes and procedures
Proficient in understanding, analysis, and management of vehicle information to provide recommendations
Ability to demonstrate a consultative approach to customer needs, run reports and interpretate data to draw conclusions
Strong proficiency with computers and Microsoft Office programs; strong MS Excel proficiency required
Self-motivated, able to manage expectations, prioritize work to meet deadlines, and work under pressure in a fast paced, high energy environment
Strong customer service and organization skills required
Works well in a team environment by supporting departmental initiatives and goals
Provide excellent communication skills, both written and verbal
Ability to sit or stand for prolonged periods of time
Ability to perform repetitive data entry tasks, manual dexterity
Fleet, vehicle compliance or title and registration experience

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.