Collections Agent

CPI Security, a leader in the security and automation solutions industry, is looking for a Revenue Recovery Specialist to join our growing team at our headquarters in Charlotte, NC! We are looking for a Collections Specialist who is driven and passionate about reducing delinquency and providing outstanding service to our customers. The ideal candidate will be a high-energy individual who is self-motivated, detail-oriented, and possesses the ability to multi-task in a fast-paced, team-oriented environment. 

• →Manage collection efforts with a high level of persuasiveness & professionalism. 
• →Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts. 
• →Place account on hold for incoming orders until payment is received. 
• →Document daily collections activity including, but not limited to, emails sent as well as inbound and outbound phone calls. 
• →Place outbound calls to delinquent customers to collect past due billing 
• →Receive inbound calls from customers that wish to make payments or payment arrangements 
• →Print, fold, and mail dunning letters to delinquent customers 
• →Audit the cancel reason report on a monthly basis 
• →May have additional duties as assigned by Management 

• Comprehensive and on-going training when you start, includes leadership development. 
• Engaging and fun company culture that succeeds through diversity.
• Great medical, dental, vision, 401(k) with company match, short-term & long-term disability and life insurance options. Company paid holidays, floating holiday and (PTO).
• Free monitored security system after 90 days.