This role will operate as a close technical partner to the Atlassian Growth and Sales teams, supporting opportunities from early customer conversations through to a delivery-ready Statement of Work.
We are looking for someone who can combine deep Atlassian expertise with strong commercial judgement: helping customers clarify what they need, shaping credible solutions, identifying follow-on opportunities, estimating work responsibly and ensuring that what is sold can be delivered successfully.
Lead technical discovery with customers, understanding business objectives, current-state architecture, requirements, constraints, and dependencies.
Translate customer requirements into appropriate Atlassian solution architectures and implementation approaches.
Produce high-quality estimates for implementation work, including fixed-price engagements, with clear assumptions, exclusions, dependencies and scope boundaries.
Identify technical, delivery, and commercial risks early enough for them to be addressed before commitments are made.
Support sales opportunities through customer workshops, demonstrations, proof of concepts, RFP/RFI responses, and Statements of Work.
Build credibility and trusted relationships with customer stakeholders, explaining both what is possible with Atlassian and the practical implications of different solution choices.
Work collaboratively with sales and delivery teams to ensure that solutions sold can be delivered successfully, and that handover from pre-sales into implementation is effective.
Maintain strong, current knowledge of Atlassian products, platform capabilities, ecosystem developments and Marketplace applications.
Understand emerging Atlassian capabilities and product direction and assess where they create meaningful opportunities or implementation considerations for customers.
Provide technical leadership across solutions involving Jira, Jira Service Management, Confluence and the wider Atlassian platform, with appropriate knowledge of areas such as Rovo, Jira Align, Bitbucket and relevant Marketplace applications.
Advise customers on architecture, configuration, integration, migration, security, governance and operating model considerations.
Design solutions that make appropriate use of standard Atlassian capability while avoiding unnecessary customisation and downstream technical debt.
Remain sufficiently hands-on to validate solution approaches, support demonstrations and proof of concepts, and provide technical guidance during implementation.
Work effectively with incomplete information, knowing when there is sufficient clarity to produce a responsible estimate and when further discovery is required.
Help shape opportunities so that assessments, discovery engagements and initial implementations create a clear path to appropriate follow-on work where there is clear customer value.
We’ll expect you to be part of the team and deliver your service in line with our values.
Human: thoughtful, intentional, ethical, ingenious.
Curious: open-minded, questioning, inquisitive.
Collaborative: adaptable, humble, self-aware, transparent.
Performance-driven: client-focused, leadership, outcomes, results.
Pioneering: trailblazing, risk-taking, up for a challenge.
Bold: confident, courageous, decisive, direct.
Significant experience designing and delivering Atlassian solutions in complex customer environments.
Strong current knowledge of Jira, Jira Service Management, Confluence and the broader Atlassian platform and ecosystem.
Demonstrable experience conducting customer discovery and translating business and technical requirements into solution approaches.
Experience estimating professional services engagements and defining assumptions, dependencies, exclusions and scope boundaries.
Strong understanding of fixed-price delivery risk and the judgement required to create commercially credible estimates without creating uncontrolled delivery exposure.
Experience supporting pre-sales activity including solution workshops, demonstrations, proof of concepts, RFP/RFI responses and Statements of Work.
Strong client-facing communication skills, with the ability to build credibility with both technical and senior business stakeholders.
Ability to communicate complex technical decisions in terms of customer outcomes, trade-offs and implementation implications.
Practical understanding of Atlassian implementation challenges including migration, integrations, data, security, governance, configuration and adoption.
Ability to work closely with sales, delivery and engineering teams, providing continuity from early opportunity shaping through estimation, contracting, handover and implementation.
Ability to operate independently across multiple opportunities while maintaining high standards of documentation, estimation and follow-through.
Ability to become a trusted long-term technical partner to the Atlassian Growth team, developing familiarity with our customers, commercial model, estimation approach and ways of working.
Ability to shape solutions that can be successfully delivered across distributed teams and capability centres, with clear handover, assumptions and ownership boundaries.
Confidence to challenge assumptions, requirements and proposed scope where necessary to protect customer outcomes, delivery quality and commercial viability.
Atlassian certifications relevant to the role.
Experience with Jira Align and enterprise strategy/planning use cases.
Experience with Rovo and emerging Atlassian AI capabilities.
Experience with Atlassian Cloud migrations and enterprise-scale transformation programmes.
Understanding of Agile, SDLC, ITSM and frameworks such as SAFe or ITIL.
We’re committed to our vision and demonstrate behaviours which are in line with our core values.
We ensure that all aspects of our work are delivered with a customer focus to all internal and external users in line with our internal/external service offer.
We uphold our commitment to inclusion, equality and diversity.
We’re aware of our personal responsibilities regarding health and safety and ensure that our Health & Safety policies are adhered to in all aspects of our work.
We treat all data with respect, ensuring we only use it for the correct purpose and is handled safely and securely.
We promote and achieve Value for Money (VfM) within our areas and across the organisation.
This job description is intended to give the post holder an appreciation of the role envisaged and the range of duties and responsibilities to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals. The post holder will be required at all times to perform any other reasonable task, as requested by the Line Manager in order to meet the operational needs of the business.
If you decide to apply for the position, any email, files, attachments and personal data which you provide shall be processed by Cprime, inc., are confidential, and intended solely for the use of the individual or entity to whom they are addressed. Your personal data shall be processed for the purposes of recruitment, recruitment policy and selection.
Cprime embraces diversity and equal opportunity and we are committed to building a team that represents a variety of backgrounds, perspectives, personal circumstances and skills. Prior to the next stage in the recruiting process, we invite you to inform us confidentially if you may require any special accommodations in order to fully engage in our recruitment experience.
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