Customer Success Manager

Craft.io is a revolutionary SaaS platform empowering Product Managers. Manage your entire product lifecycle in one place, ditching the juggle between Jira, spreadsheets, and documents. Craft.io centralizes product strategy, prioritizes features, writes specs, plans work, builds roadmaps, collects feedback, and tracks development progress. We empower thousands of product managers around the world with companies like Kimberly Clark, Kingfisher and Estée Lauder to build exceptional products. Our passionate team is backed by a solid product, strong leadership, and a well-funded future.

As a Customer Success Manager, you'll take full ownership of the post-sale relationship, working with customers to drive onboarding, adoption, and strategic value. You'll serve as a consultative partner, helping customers solve problems, define success metrics, and scale their use of Craft.io to meet their product goals. This is an exclusively Enterprise, high-touch book of business, and you'll be the first line of technical support for your accounts before issues are escalated to the backend team, so platform depth matters as much as relationship skill.

We're looking for someone who enjoys simplifying complex use cases, can listen, advise, challenge assumptions, and be a trusted partner for product leaders.

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