Bilingual New Patient Coordinator (Remote)

United States·Tempemid

Patient CoordinatorHealthcare Non-Clinical

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Quick Summary

Requirements Summary

High School Diploma or equivalent required Bilingual in Spanish and English 2-3 years of customer service experience, preferably in an environment connecting with warm leads, customer retention,

Technical Tools

Patient CoordinatorHealthcare Non-Clinical

Responsibilities

~1 min read

→Make outbound calls and use other engagement / communication vehicles to schedule new patients with first touch within 24 hours of receipt
→Answer questions about the treatment in easy-to-understand ways
→Help parents understand what makes Cranial Technologies different from the competition and communicate the benefits of treating with Cranial Technologies vs the competition
→Address and overcome objections from families
→Coordinate with territory sales reps on unresponsive or declined leads

Requirements

~1 min read

High School Diploma or equivalent required
Bilingual in Spanish and English
2-3 years of customer service experience, preferably in an environment connecting with warm leads, customer retention, or quota-based goals
Exceptional communication and human relations skills in working with patients and co-workers from different backgrounds
Energetic and enthusiastic personality
Ability to manage details and strong organization skills

What We Offer

~1 min read

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

You will receive a confirmation email stating your application has been submitted. Once your application has been reviewed, you should receive an update on your status via email. **Please keep an eye on your spam and junk mail**

If you are unable to submit your application, please email the recruiting department at careers@cranialtech.com for assistance

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