Assistant Front Office Manager

Join the Courtyard/Residence Inn Washington, DC Convention Center, a dynamic dual-branded Marriott property in the heart of downtown Washington, DC. With 504 guest rooms, a rooftop bar, a full-service restaurant, and 10,200 square feet of flexible event space, our hotel delivers exceptional guest experiences just steps from the Walter E. Washington Convention Center, Metro access, and City Center DC.

We are seeking an energetic, service-focused, and results-driven Assistant Front Office Manager to help lead our Front Office team. This role is ideal for a hospitality professional who thrives in a fast-paced environment, enjoys developing others, and is passionate about delivering outstanding guest experiences.

• Lead and mentor a high-performing Front Office team
• Work in one of Washington, DC's premier hospitality destinations
• Gain valuable leadership experience in a large Marriott-branded operation
• Partner with hotel leaders to drive guest satisfaction and operational excellence
• Be part of a culture that celebrates teamwork, growth, and success

• Lead and mentor a high-performing Front Office team
• Work in one of Washington, DC's premier hospitality destinations
• Gain valuable leadership experience in a large Marriott-branded operation
• Partner with hotel leaders to drive guest satisfaction and operational excellence
• Be part of a culture that celebrates teamwork, growth, and success

• A natural leader who inspires and develops others
• Passionate about hospitality and guest satisfaction
• Highly organized and detail-oriented
• Adaptable and able to thrive in a fast-paced environment
• Skilled at problem-solving and conflict resolution
• An effective communicator with strong interpersonal skills
• Experienced in hotel Front Office operations
• Proficient in Microsoft Word and Excel
• Committed to delivering exceptional service and operational excellence

• A natural leader who inspires and develops others
• Passionate about hospitality and guest satisfaction
• Highly organized and detail-oriented
• Adaptable and able to thrive in a fast-paced environment
• Skilled at problem-solving and conflict resolution
• An effective communicator with strong interpersonal skills
• Experienced in hotel Front Office operations
• Proficient in Microsoft Word and Excel
• Committed to delivering exceptional service and operational excellence

You understand that every guest interaction matters.  You lead by example, motivate your team to perform at their best, and create memorable experiences that keep guests coming back. You anticipate needs, solve challenges proactively, and help build a culture where both guests and associates feel valued.

You understand that every guest interaction matters.  You lead by example, motivate your team to perform at their best, and create memorable experiences that keep guests coming back. You anticipate needs, solve challenges proactively, and help build a culture where both guests and associates feel valued.

If you're ready to take the next step in your leadership journey and join a high-performing team in one of the most exciting hospitality markets in the country, we'd love to hear from you.

If you're ready to take the next step in your leadership journey and join a high-performing team in one of the most exciting hospitality markets in the country, we'd love to hear from you.

• Lead with Confidence
• Deliver Exceptional Guest Experiences
• Inspire Great Teams
• Build Your Future with Crestline Hotels & Resorts
  
  Your next leadership opportunity starts here.

Courtyard/Residence Inn Washington, DC Convention Center is an Equal Opportunity Employer committed to creating an inclusive environment for all associates.

• Lead with Confidence
• Deliver Exceptional Guest Experiences
• Inspire Great Teams
• Build Your Future with Crestline Hotels & Resorts
  
  Your next leadership opportunity starts here.

Courtyard/Residence Inn Washington, DC Convention Center is an Equal Opportunity Employer committed to creating an inclusive environment for all associates.

The Assistant Front Office Manager will assist in the planning, direction, coordination and execution of all activities and personnel within the front office departments to include front desk, bell/door, PBX, concierge (if applicable). The Assistant Front Office Manager is responsible for ensuring that all front office activities are carried out professionally, to standards and at the highest level of service. The Assistant Front Office Manager will achieve desired outcomes through assisting in the creation, development, and maintenance of a competent, motivated, and empowered staff. The Assistant Front Desk Manager will effectively lead, train, coach, motivate, engage, and provide feedback to the front office staff daily. In the absence of a Front Office Manager, the Assistant Front Office Manager will fulfill this role.

• Ensure front office staff and management is properly trained to standards and able to carry out the operations of each department.

• Ensure that all complaints regarding service and/or accommodations are investigated and resolved.

• Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted.

• Establish standards for personnel performance and customer service.

• Review work procedures and operational problems to determine ways to improve service, performance, or safety.

• Provide Leadership / Mentoring to Front Office staff.

• Maintain complete knowledge of all Front Office department policies/service procedures.

• Maintain complete knowledge of all hotel features and services, all room types, rates, special package and promotions, daily arrivals / departures / room availability, scheduled in-house group activities.

• Complete daily walk-through of Front Office department areas observing the following and instruct designated personnel to rectify any organization deficiencies:

• Staffing - numbers, appearance, attitude

• Operational cleanliness and maintenance

• Service - appearance, merchandising, attitude

• General crispness, quality and consistency of operation

• Storage areas - organization, cleanliness, inventories and care of equipment

• Review and respond to daily operational demands as it relates to the hotel.

• Prepare weekly, monthly, quarterly and yearly departmental financial and payroll forecasts.

• Monitor security of public areas of the hotel.

• Establish par levels for supplies and equipment.

• Provide training, development, professional discipline, and positive support for all department employees to ensure qualitative standards and growth, depth and development.

• Create and maintain a quality, professional work environment.

• Assist in the performance appraisal process by providing performance related feedback to the department head.

• Anticipate guests’ and employees’ needs and respond promptly.

• Promote positive guest relations at all times.

• May conduct pre-shift meetings to review information pertinent today’s business.

• Bachelor’s Degree (four-year college or university) preferred: or 3 Years’ Work Equivalent
• Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel information systems is required. 

Join the Courtyard/Residence Inn Washington, DC Convention Center, a dynamic dual-branded Marriott property in the heart of downtown Washington, DC. With 504 guest rooms, a rooftop bar, a full-service restaurant, and 10,200 square feet of flexible event space, our hotel delivers exceptional guest experiences just steps from the Walter E. Washington Convention Center, Metro access, and City Center DC.

We are seeking an energetic, service-focused, and results-driven Assistant Front Office Manager to help lead our Front Office team. This role is ideal for a hospitality professional who thrives in a fast-paced environment, enjoys developing others, and is passionate about delivering outstanding guest experiences.